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About the Role

Manage the regional site for Contract & Centralized Services (CCS), providing support for Clinical Trial Management System (mCTMS) and system payment issue resolution. Oversee regional efficiency payments and study level payment reconciliation. Train new CCS Payments Coordinators and study teams on payment support and processes. Act as a liaison for complex issue resolution and guidance. Manage end-to-end investigator/site payment processes and calculations, including CTMS visit templates, suppliers, purchase orders, and clinical trial payments.

Responsibilities

Take on process ownership for all CCS processes and drive continuous improvement.
Shape processes to develop deep insights.
Resolve failed payments for the region, including Purchase Requisitions, collaborating with global counterparts.
Train study teams on payment and issue resolution support processes.
Act as a liaison among CCS colleagues and study teams (SCM, LTM, GTM) for complex payment issue resolution and guidance.
Train new CCS team members on processes and technology.
Manage people, including performance and development, in a global virtual environment.
Attract and develop talent to enhance team effectiveness.

Requirements

Working knowledge of clinical payment processing with 4 years of payment experience.
Ability to work effectively in cross-functional teams.
Demonstrate innovative spirit, strong interpersonal skills, and ability to accomplish tasks with minimal supervision.
Able to reason both abstractly/conceptually and practically.
Operate effectively at local and global levels, connecting across organizational tiers.
Familiarity with healthcare compliance (HIPAA, FCPA, Safe Harbor).
Previous experience working in virtual teams.
Fluency in English.
Additional language proficiency is a bonus.

Skills

Knowledge of CCS systems (mCTMS, Ariba, P2P, SAP, RAVE).
Analytical and problem resolution skills.
Team building skills (collaboration, communication, knowledge sharing).
PC proficiency (MS Office suite), SharePoint, intermediate presentation skills.
Excellent oral and written communication skills.
Budgeting
Clinical Trials
Compliance Management
Contract Management
Execution Focus
Fact-Based Decision Making
Laboratory Operations
Mentorship
Process Improvements
Project Integration Management
Research and Development
Research Ethics
Standard Operating Procedure (SOP)
Technical Credibility

Location

Beerse, Antwerp, Belgium
Berlin, Germany
Issy-les-Moulineaux, France
Madrid, Spain
Prague, Czechia
Warsaw, Masovian, Poland

Experience Level

7-10 years’ experience in pharmaceutical industry/clinical research.
4 years of payment experience.

Education Level

Bachelor’s degree or equivalent.

Salary/Compensations

1,308,000 - 2,505,850 CZK Gross Yearly

Benefits

Annual bonus (target percentage of pay based on performance).
Vacation days.
Parental leave (minimum 12 weeks).
Bereavement leave.
Caregiver leave.
Volunteer leave.
Well-being reimbursement.
Programs for financial, physical, and mental health.
Service anniversary and recognition awards.
Insurance plans (for employees and eligible dependents in some locations).

About the Company

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
As guided by Our Credo, Johnson & Johnson is responsible to our employees throughout the world, providing an inclusive work environment where each person is considered as an individual, respecting their diversity, dignity, and merit.