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About the Role

Lead a region of approximately 25–30 stores across London, Essex, and Kent. This high-impact leadership role is accountable for sales performance, profitability, customer experience, people development, operational excellence, and brand execution. Reporting to the Head of Retail, the Regional Manager will drive sustainable growth by creating a high-performing retail operation that balances commercial success, exceptional customer experiences, and strong people leadership in a fast-paced omnichannel environment, inspiring a network of Store Managers and fostering a culture of accountability, engagement, and high performance.

Responsibilities

Lead, coach, and develop Store Managers to build strong leadership capability and succession pipelines.
Drive sustainable sales growth and profitability by identifying commercial opportunities, analyzing performance, and implementing effective action plans.
Champion exceptional customer experiences through consistent service standards, brand storytelling, and flawless execution of campaigns and launches.
Take ownership of regional performance across sales, profit, payroll, productivity, compliance, shrinkage, and customer metrics.
Conduct purposeful store visits to review performance, coach leaders, identify opportunities, and remove barriers to success.
Build strong, inclusive, and engaged teams through coaching, recognition, and effective performance management.
Develop strong partnerships with Head Office functions and key stakeholders to align priorities and support wider business objectives.
Lead regional projects, trials, and initiatives, providing insight and recommendations to support business growth.
Ensure consistent execution of omnichannel priorities, supporting connected customer journeys and seamless service delivery.
Lead change effectively, embedding new ways of working while maintaining operational discipline, compliance, and health and safety standards.

Requirements

Proven success in a senior multi-site retail leadership role, ideally within beauty, skincare, cosmetics, or a customer-led specialty retail environment.
Experience leading through others across a large store portfolio of 25–30 stores or a comparable scale.
Strong track record of building high-performing teams and developing leadership capability.
Excellent commercial and financial acumen, with the ability to interpret data, identify trends, and translate insight into action.
Strong stakeholder management and influencing skills, with the ability to build credibility and alignment across functions.
Confidence and resilience in leading change within a fast-paced retail environment.
Experience working within an omnichannel retail business and understanding how stores contribute to connected customer journeys and commercial success.

Skills

Leadership
Commerciality
Collaborative Skills
Personal Conduct
Purpose
Ownership
Accountability
High Performance
Balancing customer, people, and commercial priorities
Building trust through collaboration, influence, and clear decision-making
Using insight and sound judgment for commercially balanced decisions
Coaching, supporting, and challenging others to unlock potential and raise performance
Embracing change with agility, positivity, and a solutions-focused approach

Location

London
Essex
Kent

Experience Level

Experienced Regional Manager
Senior multi-site retail leadership role
Experience leading a large store portfolio of 25–30 stores or comparable scale

About the Company

Founded in 1976 by Anita Roddick with a vision of business as a force for good.
Pioneers cruelty-free beauty for over 40 years as the original ethical beauty brand.
Focuses on empowering people and enriching the planet.
Maintains activist roots through iconic window posters, vegetarian products, and campaigns.
Committed to generating positive economic, social, and environmental impact.
Fights for beliefs and embraces breaking the mold.