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About the Role

This role supports the maintenance, application, and creation of management fees, IFA payments, administration charges, and Financial Planning fees. Responsibilities include ensuring accurate application of fee structures, maintaining client service levels, and supporting operational efficiency across client accounts. This position operates within the First Line of Defence, identifying, assessing, and mitigating business risks.

Responsibilities

Apply management fees, IFA payments, and financial planning information to new managed accounts
Liaise with investment managers to resolve missing or incorrect fees/charges
Amend client account service levels, ensuring correct fees and charges are applied
Create and manage pro-rata charges
Review and validate daily automated management fee invoices
Print and dispatch invoices to clients and investment managers
Create and maintain client groupings for fee and IFA payment purposes
Develop and maintain bespoke Front Office rate cards, ensuring accurate documentation and approvals
Support investment managers with fee creation, amendments, and re-credits
Apply charges to account closures
Investigate and resolve issues raised in exception reports
Liaise with internal teams regarding applied charges
Provide team cover during absences
Create and post ISA, SIPP, and other plan charges

Requirements

Proven experience in fee administration, financial administration, or a similar role

Skills

Strong numerical and analytical skills with high attention to detail
Proficient in financial systems
Proficient in Microsoft Office, particularly Excel
Strong communication and interpersonal skills, with the ability to collaborate across teams
Ability to handle sensitive financial data with integrity and confidentiality
Proactive problem-solving approach with a focus on process improvement
Understanding of regulatory and compliance requirements in financial services

About the Company

Prioritise doing what’s right for clients
Act with honesty and integrity
Build a stable, sustainable business for all stakeholders through long-term thinking
Value diverse perspectives and encourage innovation and collaboration
Uphold the highest standards of integrity, professionalism, and ethical conduct in line with FCA expectations
Expect all employees to act with transparency, accountability, and fairness, always putting clients first and supporting trust in the financial system

Equal Opportunity

Proud to be an equal opportunities employer
Committed to building a diverse and inclusive workplace where everyone is treated fairly and with respect