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About the Role

Parloa is seeking an experienced Sr. Brand Designer to define and craft the brand’s visual identity across all touchpoints. This role involves designing high-impact brand assets for digital marketing, field events, product marketing, and high-stakes presentations. Joining the in-house creative team and reporting to the Global Head of Design & Creative, you will help set the standard for creative excellence at Parloa and within the industry. The position combines design excellence, team collaboration, and AI-driven innovation, requiring work within Parloa’s brand design system to ensure consistent, precise, visionary, guiding, and emotionally resonant assets.

Responsibilities

Craft the direction and expression of Parloa brand design.
Participate in the creative development of assets across digital and physical channels.
Partner with Marketing, Brand, Content, Product, Sales, and Partnerships teams to align visual storytelling.
Set the visual bar and ensure brand fidelity across all creative assets.
Evolve and maintain the visual identity system.
QA design outputs for polish, detail, and consistency.
Support briefing and directing external creative agencies, ensuring seamless integration with in-house standards.
Champion an AI-first design mindset, exploring and implementing generative image and video tools to scale creativity.
Partner with Operations and Global Head of Design on prioritization, project planning, and resource allocation.

Requirements

8+ years of experience in graphic/brand design.
Motivation to build a design-forward brand in SaaS.
Portfolio demonstrating exceptional craft across brand, campaign, and digital, with deep understanding of creative application in various marketing channels (events, social media, displays).
Proficiency in design systems (typography, color, layout, iconography, grids, graphic devices).
Proficiency in Figma and Adobe CC suite.
Experience with storyboarding and motion (a plus).
Familiarity with AI-powered creative tools for image and video generation and curiosity to stay ahead of emerging capabilities.
Excellent communication skills, including clear feedback, compelling presentations, and strong stakeholder alignment.
Passion for breakthrough branding and creative expression.

Skills

Design systems
Typography
Color theory
Layout design
Iconography
Grids
Graphic devices
Figma
Adobe Creative Cloud
Storyboarding
Motion design
AI-powered creative tools
Generative image tools
Generative video tools
Communication skills
Presentation skills
Stakeholder alignment

Experience Level

8+ years of experience

Salary/Compensations

On-Target Earnings (OTE) of $140,000 - $165,000 USD
Base salary and performance-based variable component
Equity package

About the Company

Parloa's mission is to make every customer conversation effortless for both customers and companies.
Parloans are shaping a new era in customer experience, where customer support involves meaningful exchanges, not just transactions.
Parloa has powered over one billion interactions for global enterprise brands like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI.
The company is building agentic AI that enterprises trust for critical customer moments, including complex questions and high volumes.
Parloa aims to raise the standard of customer connections, making every conversation seamless, intelligent, and genuinely helpful.
At Parloa, ownership means accountability for outcomes, not just tasks.
The company operates in a fast-evolving category with high standards and complex problems, hiring individuals who are solution-oriented, clear communicators, and follow through.
Parloa fosters an intense environment with fast execution, direct feedback, and an expectation for meaningful contributions from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, Parloa is scaling to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for client and employee data, ensuring GDPR and ISO compliance (including ISO 27001).
Parloa is an E-Verify employer in the USA.

Equal Opportunity

We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics.