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About the Role
Join our Client Services team and support a critical business function.
Responsibilities
- Establish and maintain high-quality relationships with clients.
- Leverage internal and external systems to ensure accurate and timely distribution of prospectuses, marketing materials, and reports to distributors.
- Act as the primary point of contact for all client queries, ensuring responses are provided within agreed timeframes.
- Conduct final review of materials for end investors.
- Collaborate with support teams and internal departments to ensure smooth process execution.
- Participate in and contribute to global and local client service-related projects.
- Identify opportunities to improve and streamline operational processes, including system development and optimization initiatives.
Requirements
- Strong knowledge of financial markets and the asset management industry.
- Minimum of 8+ years’ experience in the industry.
- Native-level Japanese language skills, including strong business writing capabilities.
- English communication skills (written and spoken) for effective global team collaboration (advantage).
- Collaborative team player with the ability to support colleagues.
- Demonstrates a positive and proactive approach to problem-solving.
- Strong analytical and logical thinking.
- Excellent time management skills and attention to detail.
- Client service experience covering the Wholesale channel (advantage).
- Holding the Internal Control Manager qualification from JSDA (advantage).
Skills
- Financial markets knowledge
- Asset management industry knowledge
- Japanese language (native-level)
- Business writing (Japanese)
- English communication (written)
- English communication (spoken)
- Collaboration
- Problem-solving
- Analytical thinking
- Logical thinking
- Time management
- Attention to detail
- Client service
Location
- Tokyo Office
Work Type
- Permanent
Experience Level
- Level 5
- Minimum of 8+ years’ experience in the industry
Education Level
- Internal Control Manager qualification from JSDA (advantage)
Benefits
- Comprehensive benefits package
- Wellbeing support
- Development support
- Flexible working arrangements
About the Company
- Helps clients build better financial futures for over 50 years through collaborative global organization.
- The Wholesale Client Services team primarily supports the retail channel.
- Manages the distribution and logistics of prospectuses and other materials.
- Responds to a wide range of inquiries from clients, including mutual fund distributors.
- Focuses on building strong, trust-based relationships with distribution partners to drive business success.