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About the Role

Provide administrative support to the People and Culture Department, efficiently responding to employee inquiries to ensure maximum satisfaction and compliance with Four Seasons policies.

Responsibilities

• Maintain harmonious and professional relationships with co-workers, supervisors, and all departments.
• Comply with and enforce Four Seasons’ Work Rules and Standards of Conduct.
• Build and maintain excellent relationships with all vendors.
• Assist management and employees with concerns or questions.
• Provide support in other departmental areas as needed.
• Perform daily administrative duties including filing, copying, faxing, emails, and answering telephone inquiries.
• Assist the People and Culture Manager with recruitment, including application responses, reference checks, and new hire paperwork.
• Maintain and update all employee records in Workday.
• Maintain confidentiality of departmental information, including conversations, personal data, and medical files.
• Administer and update employee medical and benefits plans for new hires, transfers, or promotions.
• Organize annual events such as health check-ups and influenza flu shots.
• Provide assistance for employee relations, including direct line committee organization, communication, bulletin boards, employee of the month program, picnics, parties, and townhall meetings.
• Communicate effectively with employees regarding People and Culture and Hotel information.
• Ensure timely receipt and posting of People & Culture internal and outgoing mail.
• Ensure all employee areas, including cafeteria and locker rooms, are clean and well maintained.
• Track, prepare, and present service awards in a timely manner.
• Perform additional duties as assigned by the People and Culture Manager.

Requirements

• Apply an ethical approach to situations.
• Plan and monitor duties for effective and efficient resource use to impact Hotel/Resort objectives.
• Work in a safe, prudent, and organized manner.
• Possess legal work authorization for Japan.
• Be fluent in English business communication.
• Be fluent in Japanese business communication.

Skills

• Excellent written communication skills
• Excellent verbal communication skills
• Strong interpersonal skills
• Strong relationship-building skills
• Ability to multi-task

Location

• Tokyo, Japan

Work Type

• Full-time
• 40 working hours per week
• 10 days off per month (9 days in February)

Salary/Compensations

• Competitive Salary
• Competitive wages

Benefits

• Comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• 50% F&B outlet discount for other Four Seasons Hotel in Japan
• Complimentary Employee Meals
• Social insurance
• Defined contribution benefit
• Yearly health checks up

About the Company

• Four Seasons is powered by its people, committed to creating amazing experiences for guests, residents, and partners through luxury with genuine heart.
• The company fosters a world-class employee experience and culture, believing in treating everyone with respect to create lasting impressions.
• Four Seasons Hotel Tokyo at Marunouchi offers a boutique experience near Tokyo Station, featuring Chef Daniel Calvert's Maison Marunouchi and Michelin-starred Sézanne.
• Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality.
• Offers the opportunity to build a life-long career with global potential and a real sense of pride in work well done.