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About the Role
As a Senior Account Manager, your objective is to successfully deliver the social strategy and scope of work for our largest and most complex clients. You will play a pivotal role in implementing ways of working for each account, from briefing through to delivery. You will work closely with the Account Director to ensure effective communication within the account team.
Responsibilities
- Lead day-to-day client communications and build deep, long-lasting relationships.
- Work with the Account Director to identify opportunities for account development.
- Collaborate with Account Directors to implement effective account ways of working, including client communication, briefing, and account team management.
- Formulate communication structures for large and complex scopes of work, ensuring teams share progress updates.
- Review content to ensure it meets client objectives and aligns with the social strategy.
- Work closely with the Strategy team to communicate the value of work, results, and insights to clients.
- Coordinate influencer and creator activations by leading client-related communication with Social Media Managers and the Studio team.
- Serve as a People Lead for an Account Manager, developing their Client Services skills.
- Collaborate with Account Directors and Business Directors to develop and uphold a strong team culture.
Requirements
- Excellent interpersonal skills and ability to handle challenges with charm.
- Highly organized with the ability to manage multiple deadlines and content.
- Passion for brands, social media marketing, and digital world developments.
- Meticulous approach and pride in delivering high-quality work.
- Drive, ambition, and a growth mindset to adapt to the evolving social media landscape.
- 3-5 years of experience working in social media.
- Agency-side experience preferred.
Skills
- Communication
- Organization
- Client Services
- Social Media
- Brand Marketing
- Adaptability
Location
- London, UK
- Hybrid
Work Type
- Full-time contract
- 9-month fixed-term contract
- Maternity cover
- Hybrid
Experience Level
- Senior
- 3-5 years of experience
Salary/Compensations
- £43,000 - £48,000
About the Company
- Born Social is a social-first creative agency that brings brand building into the social era.
- Delivers transformation for iconic brands like Guinness, Ford, and Barclays.
- Led by social natives and brand experts, underpinned by technology.
- Proudly B-Corp certified.
- Consistently recognized as one of the best places to work.
- Born Social is part of Croud, a global, full-service media, creative, and data agency.
- Croud operates as a unique scaled network of Intelligent, Creative Specialists.
Equal Opportunity
- We celebrate different ideas, perspectives, and backgrounds.
- As an equal opportunities employer, we believe in the power of an inclusive and representative team.
- We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status.
- Committed to inclusion, diversity, and representation, exceeding Equality Act compliance.