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About the Role

This role involves tackling complex engineering challenges in real-world environments, spanning both hardware and software. The Forward Deployed Engineer will be the primary customer interface, leading robotics deployments and ensuring seamless integration into daily operations. Responsibilities include site setup, training, troubleshooting, and problem replication for analysis. This critical link between hardware and software teams offers growth potential and is ideal for shaping the future of customer deployment and success.

Responsibilities

Commission and install robotics on customer sites.
Develop and deliver customer training.
Perform on-site setup and maintenance.
Troubleshoot and solve problems across software, hardware, and networking on customer sites under pressure.
Proactively identify improvement opportunities, replicate issues, and suggest/develop fixes.
Collaborate with other engineers to iterate and improve solutions.
Deliver real-world impact using cutting-edge robotics.
Lead deployment, setup, and training of robots at new sites.
Interface with customers to find solutions for setup and training challenges.
Provide on-call support, including exchanging broken robots for spares.
Replicate problems for testing and analysis at HQ.
Drive iterative improvement of robotic systems.
Serve as a critical link between Hardware and Software teams.

Requirements

Comfort with hardware and software concepts.
Background in Mechatronics, Electrical Engineering, or a related field.
Multiple varied experiences in hardware and software.
Hands-on robotics or automation experience from projects, internships, industry, or startups.
Eagerness to solve problems outside of one's comfort zone.
Fast learner.
Collaborative mindset, including knowledge sharing, teaching, and embracing feedback.
Practical problem-solver for complex engineering challenges in real-world environments.
Willingness to travel within the UK up to 3-4 days per week.
Ability to support customers on-site during operational hours, potentially starting at 4 am.
Highly ambitious, capable of taking projects from concept to completion.
Self-directed and proactive in dynamic, unpredictable, multi-disciplinary environments.
Enthusiastic team player who asks questions, helps others, and communicates effectively.

Skills

Mechatronics
Electrical Engineering
Hardware troubleshooting
Software troubleshooting
Networking troubleshooting
Robotics
Automation
Problem-solving
Collaboration
Communication
Self-direction
Proactivity
Ambition

Location

London, UK
UK travel

Work Type

Full-time
On-site (4-5 days a week)
Travel (up to 3-4 days per week)

Experience Level

Multiple varied experiences
Hands-on robotics or automation experience
Foundational role in Customer Deployment and Success Team

Education Level

Mechatronics
Electrical Engineering
Related field

Benefits

Competitive compensation
Friendly team environment
Stimulating work environment
Opportunity to be part of something massive

About the Company

Paddington Robotics (P9R7) builds robots for messy, unpredictable real-world environments.
Bridges the gap between research and real-world deployments, starting in supermarket and retail stores.
Mission: Become the UK’s leading applied AI robotics team.
Develops AI models and hardware for robots to work safely alongside humans, performing lifting, moving, and tasks efficiently.
Focuses on understanding and solving real-world environmental challenges through on-site customer engagement.
Innovates for the future of manual labor, creating robots as complementary assistants for demanding tasks.
Small, dynamic team with backgrounds from Amazon, InstaDeep, Imperial, UCL, Cambridge, and Magic Pony.

Equal Opportunity

Paddington Robotics is an equal opportunity employer.
Encourages individuals from all backgrounds to apply.