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About the Role

Operate as the single point of accountability for the executive search channel, shaping how Kyndryl engages with external partners, manages multi-million-dollar search investments, and delivers consistent hiring outcomes across regions. Balance strategy development with operational execution, using data, structured governance, and stakeholder alignment to drive measurable improvements in hiring performance. Collaborate closely with executive stakeholders, Talent Acquisition leadership, Procurement, Legal, and external partners to build a disciplined, scalable, and insight-driven search model that supports critical leadership hiring.

Responsibilities

Define and manage the global strategy for the preferred executive search firm ecosystem, including firm selection, segmentation, and deployment.
Establish a clear and scalable vendor operating model that supports priority talent pipelines and reduces fragmentation.
Build long-term partnerships with key search firms aligned to business-critical hiring needs.
Oversee active executive searches to ensure delivery of high-quality, business-aligned candidate slates.
Monitor search progression, pacing, and outcomes, identifying risks and defining clear intervention actions.
Set expectations with agencies on search briefs, market positioning, and candidate quality standards.
Drive corrective actions including recalibration, escalation, or vendor replacement when performance gaps occur.
Manage end-to-end commercial governance including vendor approvals, engagement models, and adherence to preferred terms.
Oversee SOWs, contracts, purchase orders, and invoicing in partnership with Procurement and Finance.
Ensure all searches are executed through approved vendors within compliant frameworks.
Optimize search spend, balancing cost management with quality hiring outcomes.
Define and implement SLAs, KPIs, and performance standards for all executive search partners.
Build and maintain dashboards to track search progress, cycle time, candidate quality, and hiring outcomes.
Analyze vendor performance and ROI to inform vendor selection and ongoing optimization.
Translate data into actionable insights that improve search strategy and execution.
Implement standardized global governance processes across executive search activities.
Drive adoption of new vendor models and operating practices across regions and business units.
Engage stakeholders through structured communication and clear expectations on ways of working.
Design and continuously improve end-to-end executive search agency workflows across intake, briefing, search execution, and offer stages.
Ensure consistent use of Workday ATS and Encore CRM for pipeline tracking, reporting accuracy, and visibility.
Define system usage standards for internal stakeholders and external agencies.
Partner with HR Technology and Operations to enhance automation, reporting, and vendor tracking capabilities.
Identify and remove process inefficiencies to improve agency cycle time, candidate experience, and hiring leader satisfaction.
Establish a feedback loop using system data and stakeholder input to continuously refine workflows and vendor engagement models.

Requirements

Extensive experience in executive search operations, vendor management, or executive recruitment program leadership.
Demonstrated experience managing complex global programs with multiple stakeholders and regions.
Proven track record of driving delivery performance accountability.
Strong commercial and financial acumen, including experience managing budgets, contracts, and vendor spend.
Experience defining and managing governance frameworks including SLAs, KPIs, and compliance standards.
Advanced analytical capability with experience building dashboards and translating recruiting data into actionable insights.
Experience working with ATS and CRM systems to manage pipelines and reporting.
Ability to influence senior stakeholders through structured recommendations, data insights, and clear decision frameworks.
Experience designing or transforming executive search vendor models at a global or enterprise level.
Background partnering with Procurement and Legal on vendor frameworks and contract negotiations.
Experience driving change management initiatives across distributed or global teams.
Familiarity with executive hiring across multiple industries or geographies.
Experience improving recruitment workflows through automation or process optimization.

Skills

Executive search operations
Vendor management
Executive recruitment program leadership
Global program management
Delivery performance accountability
Commercial acumen
Financial acumen
Budget management
Contract management
Vendor spend management
Governance framework definition
SLA definition
KPI definition
Compliance standards management
Advanced analytical capability
Dashboard building
Recruiting data analysis
Actionable insights translation
ATS (Workday)
CRM (Encore)
Pipeline management
Reporting
Stakeholder influence
Change management
Process optimization
Automation

Location

Global
Hybrid

Work Type

Hybrid
Full-time

Experience Level

Extensive experience

Benefits

Flexible, supportive environment
Prioritized well-being
Be Well programs (financial, mental, physical, and social health support)
Dynamic, hybrid-friendly culture
Impactful work
Meaningful projects
Career pathing tools
Personalized development goals
Continuous feedback
Cutting-edge learning opportunities (certifications with Microsoft, Google, Amazon)
Coaching
Hands-on experiences

About the Company

Kyndryl runs and reimagines mission-critical technology systems that drive advantage for the world’s leading businesses.
Kyndryl is at the heart of progress, enabling smarter decisions, faster innovation, and a lasting competitive edge with AI-powered insight.
Kyndryls do purposeful work that powers human progress.
Kyndryl achieves progress the world depends on, with purpose.
Kyndryl fosters a culture that is restless, empathetic, and devoted.
Kyndryl is committed to sustainable progress for customers and supporting the communities where we work and live.

Equal Opportunity

Kyndryl focuses on ensuring all Kyndryls feel included.
Kyndryl welcomes people of all cultures, backgrounds, and experiences.
Kyndryl encourages applications even if not every requirement is met.
Kyndryl believes in growth.
Belonging is fundamental to Kyndryl's culture and fuels great customer experiences.
Kyndryl is dedicated to welcoming everyone, enabling them to thrive and contribute to a culture of empathy and shared success.