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About the Role

This role supports key business applications by managing system alerts, troubleshooting issues, and assisting internal teams and clients. The position focuses on first-line support, contributing to system reliability, debugging, and continuous improvement initiatives. Responsibilities include managing and resolving system alerts, troubleshooting issues, supporting internal teams, and resolving client issues. The role involves collaborating with cross-functional teams to maintain and improve system reliability, debugging, root cause analysis, and system optimization.

Responsibilities

Act as the first point of contact for system alerts and issues raised by clients or internal teams
Investigate system alerts, analyse logs, and trawl through data to diagnose and resolve issues effectively
Use tools like Datadog and other monitoring platforms to detect and respond to system anomalies
Collaborate with other departments (Settlements, Compliance, Client Services and Connectivity teams)
Manage incidents in line with SLAs, ensuring timely resolutions
Analyse system logs, debug issues and identify root causes
Create and run scripts to query databases
Work with APIs to debug integration issues
Document common issues and resolutions
Improve system performance and workflows
Communicate directly with clients when needed

Requirements

Hands-on experience with AWS
Strong SQL/database skills
Experience with APIs (REST)
Strong debugging and troubleshooting skills
Experience with monitoring tools (Datadog etc.)
Strong communication and problem-solving skills

Skills

AWS
SQL/database skills
APIs (REST)
Debugging
Troubleshooting
Monitoring tools (Datadog)
Communication
Problem-solving

Location

London office
Hybrid

Work Type

Hybrid

Benefits

4 X Life insurance
Pension scheme – 5% employer contribution
Private Healthcare
25 days Holiday (plus Holiday Buy/Sell)
Access to LinkedIn Learning
Free rewards and discounts via Gratitudes
Assigned office workspace and home office setup
Company-issued equipment
Formal, hands-on training

About the Company

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay.
Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses.
Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.
We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
Corpay is committed to fair, equitable, and transparent compensation practices.
Fast-growing, global, rewarding, fun, involved – at Corpay, we are all of these and more.
If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded.
If you have great ideas, we want to hear them.
If you want your career to grow at the same rapid pace as our organization, this is the place for you.
Whatever your area of expertise, you can take it to the next level at Corpay.

Equal Opportunity

Corpay is an Equal Opportunity Employer.
Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law.
If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
Corpay is committed to providing equal employment opportunities to all applicants and employees.
Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.
Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions.