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About the Role

This is an upcoming contract opportunity for a Service Designer at hedgehog lab, focusing on complex government projects with significant outcomes. The role involves designing user-centric services by mapping journeys, identifying failure points, and collaborating across organizational boundaries.

Responsibilities

• Map end-to-end service journeys.
• Identify service failure points.
• Design services that meet user needs across organizational boundaries.
• Participate in workshops with policy teams.
• Engage in design critiques.

Requirements

• Experience designing services in the public sector or regulated industries.
• Ability to navigate ambiguity and work with incomplete information.
• Experience influencing strategic decisions.

Skills

• Service blueprinting.
• Journey mapping.
• Facilitation.
• GDS standards.
• GOV.UK Service Standard.

Work Type

• Contract

Salary/Compensations

• Expected day rate

About the Company

• A consultancy with 20 years of experience.
• Trusted by global brands.
• Works at the intersection of AI and software engineering.
• Offers work at the frontier of industry trends.
• Provides space for growth.