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About the Role

The Payment Operations Manager delivers operational excellence, modernization, and continuous improvement for the Payment Operations sub-Capability within Payment Services. This role leads a global team responsible for timely and accurate processing of payment transactions across Northern Trust's clearing channels, including payment lifecycle management and control. The manager ensures alignment of processes, technology, and people for high-quality, timely outcomes in a controlled environment, serving as the single global point of responsibility for performance, collaborating across functions and geographies to achieve enterprise objectives, and supporting modernization efforts, data stewardship, and resilient service delivery.

Responsibilities

Provide leadership to define and communicate the sub-capability's vision and roadmap, aligning with enterprise strategy and client needs.
Champion modernization and innovation, identifying opportunities to enhance processes and drive productivity.
Partner across functions to ensure robust, scalable, and future-ready systems.
Deliver daily operations, ensuring a resilient and globally consistent operating model.
Maintain operational processes, controls, and oversight for timely and accurate service delivery.
Maintain a robust control environment aligned with enterprise risk and compliance frameworks.
Ensure compliance with relevant regulations and internal policies.
Comply with service level agreements, providing transparency on service delivery through performance metrics and issue resolution.
Provide incident response and crisis management for issues impacting the sub-capability.
Pursue process improvements that enhance client experience and reduce risk.
Structure, build, lead, and inspire a diverse, high-performing team.
Align workforce planning to Capability objectives.
Foster a culture of accountability, continuous improvement, and service excellence.
Manage change effectively, ensuring engaged and resilient teams.
Maintain responsibility for the quality, completeness, timeliness, and accuracy of all data and outputs aligned with the sub-capability.
Adhere to data governance standards, regulatory requirements, and risk management practices.

Requirements

Proven experience in the financial services industry with domain expertise in Payment Operations.
Proven experience in operations management within a complex, global organization.
Proven leadership guiding teams across different jurisdictions.
Proven experience operating within risk, compliance, and resiliency frameworks.
Ability to manage multiple priorities and deliver high-quality outcomes as an operations specialist.

Skills

Excellent analytical and problem-solving skills.
Strong written and verbal communication skills.
Demonstrated ability to influence, persuade, and deliver concise messaging across diverse stakeholder groups.

Education Level

University degree in a relevant field.

Benefits

Flexible and collaborative work culture.
Encouraged movement within the organization.
Accessible senior leaders.
Commitment to assisting communities.
Focus on work-life balance.
Career mobility.
Unique opportunities.
Inclusive workplace.
Flexible working requirements.

About the Company

Northern Trust is a Fortune 500 company, a globally recognized, award-winning financial institution operating since 1889.
Provides innovative financial services and guidance to successful individuals, families, and institutions based on principles of service, expertise, and integrity.
Has over 130 years of financial experience and over 22,000 partners.
Serves sophisticated clients using leading technology and exceptional service.
Possesses financial strength and stability that encourages new ideas.
Recognized as one of the world’s most admired and sustainable companies.
A global financial leader with more than 22,000 employees in 23 locations worldwide.
Empowers employees to achieve more than just business goals.

Equal Opportunity

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities.
If a reasonable accommodation is needed for any part of the employment process, contact HR Service Center at MyHRHelp@ntrs.com.
If a reasonable accommodation is needed due to a medical condition or disability, contact HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa).
APAC/INDIA EEO STATEMENT: It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.
Canada EEO STATEMENT: Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.
EMEA EEO STATEMENT: It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.
USA EEO STATEMENT: It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.
EEO Know Your Rights (U.S.)