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About the Role

This role involves managing a portfolio of Tier 1 accounts and leading a team of Executives and Specialists to deliver best-in-class paid media strategy and performance. It is a senior, strategic position focused on client relationships, 12-month roadmaps, and problem-solving, with a channel split across Paid Search, Paid Social, and Programmatic. This position offers a clear path to Paid Media Director.

Responsibilities

• Own strategic oversight for Tier 1 accounts, including 12-month roadmaps and channel innovation.
• Lead senior client relationships, performance reviews, strategic conversations, and QBRs with senior stakeholders.
• Identify and raise opportunities to grow the portfolio through cross-sell and upsell.
• Contribute to new business pitches, audits, and client presentations.
• Proactively manage account health and flag risk early with a clear save plan.
• Lead, manage, and mentor a pod of Executives, Specialists, and Coordinators.
• Run regular 1:1s and actively support career development.
• Foster a challenger culture and push the team to question the status quo.
• Manage team capacity to ensure Tier 1 deliverables are met within scoped hours.
• Own 100% accuracy across billing, financial reconciliations, and budget forecasting.
• Audit team tasks to keep the pod focused on high-impact, high-value work.
• Identify friction points in workflows and implement process improvements.
• Act as first line of support when major account issues or performance challenges arise.

Requirements

• 5+ years in paid media, with strong agency background preferred.
• Proven ownership of Tier 1 or large client portfolios across multiple accounts.
• Genuine dual channel strength across both paid search and paid social.
• Hands-on implementation experience, not just oversight.
• Formal experience leading or mentoring junior team members.
• Strong grasp of GA4 and GTM for measurement and attribution.
• Commercial accuracy across billing, forecasting, and reconciliations at account level.

Skills

• Programmatic exposure, particularly DV360.
• Background in retail, ecommerce, education, or financial services.
• Experience contributing to or leading new business pitches.
• Ability to build or improve internal QC processes or reporting frameworks.
• Calm and decisive under pressure.
• Confident leading through performance challenges without losing client trust.
• Commercially sharp, understanding agency profitability.
• Natural coach and people leader who invests in team growth.
• Challenger mindset, never satisfied with good enough.
• Confident communicator with both clients and senior internal stakeholders.
• Self-directed.

Location

• Sydney
• Melbourne

Work Type

• Hybrid
• Full-time

Experience Level

• 5+ years in paid media

Salary/Compensations

• Up to $120,000 base plus super

Benefits

• Clear progression framework

About the Company

• One of Australia's most awarded independent performance marketing agencies.
• Named Best Large Integrated Agency and Performance Agency of the Year at the 2025 APAC Search Awards.
• Growing client roster of nationally recognised brands across retail, ecommerce, education, and financial services.
• Team culture built around challenger thinking, integrated delivery, and genuine career development.
• Expanded footprint into Asia.
• Defined career framework.