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About the Role

We are seeking a Service Desk Administrator to join our IT team, focusing on in-office tasks to maintain smooth system operations. This role involves assembling PCs, troubleshooting hardware, deploying patches, and supporting new joiners, while providing an opportunity to learn modern IT service delivery. Our Future Health aims to transform the prevention, detection, and treatment of conditions like dementia, cancer, diabetes, heart disease, and stroke, contributing to longer, healthier lives for future generations.

Responsibilities

Support daily IT operations to ensure devices and systems run smoothly
Prepare laptops and accounts for new starters and facilitate onboarding
Provide first-line support for issues with M365, Windows, macOS, mobile devices, and hardware
Maintain accurate records in Intune, Jamf, and the ITSM platform
Assist with updates and patching to keep devices secure and compliant
Collaborate with the wider IT team to improve processes and enhance user experience

Requirements

Genuine interest in technology (no formal IT experience required)
GCSEs/A-Levels or equivalent
IT-related study or certifications (CompTIA, Microsoft, Apple) are a bonus
Customer service experience is a plus
A curious mindset and willingness to learn new tools and systems
Clear communicator able to explain technology in plain language
Logical problem solver who enjoys fixing things
Team player who collaborates well across departments
Calm under pressure and adaptable to change
Detail-oriented and thorough in record-keeping
Enthusiastic about growing IT skills

Skills

Basic knowledge of Windows 10/11
Basic knowledge of macOS
Familiarity with Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint)
Interest in device management tools like Intune
Interest in device management tools like Autopilot
Interest in device management tools like Jamf
Understanding of account setup
Understanding of password resets
Understanding of basic troubleshooting
Awareness of IT security principles
Awareness of data handling principles

Location

Central London, Holborn

Work Type

Office-based
Flexible working arrangements
Remote working arrangements

Experience Level

Fresh out of college or university
No formal IT experience required
Customer service experience is a plus

Education Level

GCSEs/A-Levels or equivalent
IT-related study (bonus)
Certifications (CompTIA, Microsoft, Apple) (bonus)

Salary/Compensations

From £30,000 per annum

Benefits

Generous Pension Scheme (employer contributions up to 12%)
30 Days Holiday pro rata + Bank Holidays (flexible usage)
Enhanced Parental Leave
Cycle to Work Scheme (save 25-39% on bike and accessories)
Home & Tech Savings (up to 8% off IKEA and Currys, spread cost over 12 months)
EV Scheme (save up to 40% on electric vehicle package)
£1,000 Employee Referral Bonus
Wellbeing Support (Mental Health First Aiders, 24/7 online GP services, Employee Assistance Programme)

About the Company

Mission: transform the prevention, detection and treatment of conditions such as dementia, cancer, diabetes, heart disease and stroke
Contribute to helping future generations live in good health for longer

Equal Opportunity

Recognize the importance of a diverse workforce
Ensure all candidates, regardless of background, have equitable access to the application process
Proactively encourage applicants with a disability, neurodiversity, or long-term health conditions to request reasonable adjustments
Email for reasonable adjustment requests: talent@ourfuturehealth.org.uk