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About the Role

Ocado Logistics Customer Service Team Members play a vital role in providing an outstanding customer experience by delivering top quality products on time and efficiently. This role involves being on the road, interacting with people, and ensuring customer satisfaction.

Responsibilities

• Deliver top quality products on time and efficiently
• Operate on the road in various weather conditions
• Handle alcohol products during deliveries

Requirements

• Full UK or EU driving licence
• Minimum of 12 months driving experience
• Maximum of 6 penalty points on driving licence
• No driving disqualifications in the past 5 years
• Must be over 18 years old
• Good communication skills

Skills

• Communication
• Positive attitude

Work Type

• Permanent
• Full-time (40 hours, including paid breaks)
• Work any 5 days out of 7
• 8-hour shifts
• Involves evenings and weekends
• AM & PM shifts (starting as early as 05:30, finishing as late as 12:00 midnight)

Experience Level

• Minimum of 12 months driving experience

Salary/Compensations

• Average hourly earnings up to £14.21 per hour (including premiums)
• Enhanced overtime available
• All breaks are paid
• Lunar paid (every 4 weeks)
• Basic Rate (Monday to Saturday): £13.55 per hour
• Evening Premium (from 6pm): £1.12 per hour
• Sunday Day Premium: £1.36 per hour
• Sunday Evening Premium: £2.59 per hour
• Overtime rate (Monday to Saturday Day Shift): £16.94 per hour
• Overtime rate (Monday to Saturday Evening Shift): £18.06 per hour

Benefits

• Company pension of up to 7% matched contributions after 3 months
• Enhanced digital health and wellbeing service, including virtual GP appointments for you and your dependents
• Hundreds of high street shopping, entertainment, and restaurant discounts
• Life insurance coverage from day one of employment
• 15% off your weekly shop with Ocado.com
• Voluntary benefits such as dental and travel insurance at a discounted price
• Career progression opportunities (87% of salaried roles filled internally)

About the Company

• Ocado Logistics aims to provide an outstanding customer experience.
• The company uses automated technology to pre-plan routes and pre-load vans.

Equal Opportunity

• Proud to be a Disability Confident employer
• Prioritizes inclusivity and equal opportunities for all individuals
• Ensures a supportive and accessible workplace for people with disabilities