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About the Role

The Third in Charge (3IC) is an entry-level leadership role focused on enhancing the in-store experience through strong selling, exceptional customer service, and team performance. This role develops future leaders by building skills for business progression. The 3IC leads from the floor, coaching, providing real-time feedback, and role modeling brand behaviors and standards for customers. Working across all store areas, the 3IC drives sales and service by improving shop floor consistency, energy, and execution, ensuring every customer interaction reflects the brand's best.

Responsibilities

Drive the store team to deliver the brand customer experience
Lead the department to deliver operational excellence through effective stock management and loss prevention
Understand customer needs and make them a primary focus
Support building team capability and succession planning for store and Group success
Maintain a safe workplace for team members and visitors, focusing on wellbeing
Understand and communicate brand and business strategy to the team
Role model Country Road Group (CRG) cultural attributes to foster learning, ownership, and shared success

Requirements

Genuine desire to be part of the Country Road Group and align with cultural attributes
Passion for fashion with professional personal presentation
Strong leadership skills for delivering exceptional customer and team experience
Ability to manage budgets, interpret financial reports, and generate efficient rosters
Experience managing team performance, productivity, training, and development
Ability to build and maintain customer relationships through exceptional service

Skills

Strong leadership skills
Budget management
Financial report interpretation
Roster generation
Team performance management
Team productivity management
Team training and development
Customer relationship building
Exceptional customer service

Location

Australia
In-store

Work Type

Full-time
Onsite

Experience Level

Entry-level leadership

Salary/Compensations

Competitive Sales Manager salary reflective of the scope of responsibilities

Benefits

Rotating roster designed to support work-life balance and sustainable leadership
Annual product allowance of $1,400
Access to management incentive scheme
40% discount across all Country Road Group brands
Corporate partnerships for health and wellbeing support
18 weeks paid parental leave program for eligible employees
Return-to-work clothing allowance
Access to internal career opportunities across retail brands and Support Centre
Annual learning calendar and ongoing development for career growth

About the Company

Country Road Group is one of Australia’s leading lifestyle brand houses, home to Country Road, Trenery, Witchery, Mimco, and Politix.
We work collaboratively as One Team across our House of Brands to create exceptional products and meaningful customer experiences.
We are Courageously Curious, exploring new ideas, perspectives, and ways of working.
We are Driven by Purpose to make a positive impact on customers, communities, and each other.
We foster an inclusive culture where everyone belongs, can be themselves, and has opportunities to grow.
Recognised as a sustainability leader in Australian fashion, Country Road Group drives positive change through climate action, ethical sourcing, and responsible product innovation.