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About the Role

At JD Sports, our customer is at the heart of everything we do. As a Department Manager, you will lead your department team to provide exceptional customer service to every JD customer. You will work closely with the store’s Management Team and be responsible for creating great in-store experiences, maintaining the merchandising & visual standards and delivering the financial results for your department. You will lead by example setting the standard for how to achieve sales and key performance metrics, by coaching and developing your department team.

Responsibilities

Model exceptional customer service.
Coach team to deliver exceptional service and a 'service over task' environment.
Actively gain, maintain, and share product and brand knowledge for your department.
Support management team to improve financial performance within your department.
Work with back of house team to ensure product availability.
Uphold company standards and deliver store visual excellence.

Requirements

Passionate about delivering an amazing service experience for customers.
Positive attitude, with capacity to create a motivating environment for your team.
Proven track record in driving and exceeding set KPIs.
Communicates well with all stakeholders.
Thrives in a fast-paced, ever-changing environment.
Openly shares knowledge with the wider team to achieve common goals.
Desire to develop yourself, your career, and learn new skills.

Skills

Excellent time management skills.
Strong interpersonal and communication skills.

Work Type

Rostered across Sunday to Thursday with varying shift times.

Experience Level

2-3 years leadership experience within retail or like industry.

Benefits

Work in a dynamic business with leading sports fashion brands.
Training and development opportunities.
Opportunity for career progression across Retail, Support Office, and Distribution Centre.
Attractive staff discount for self, friends, and family.
Access to Employee Assistance Program.
Access to Mental Health champions.
One month paid parental leave for full-time employees.

About the Company

JD Sports is a global Sports Fashion brand specializing in footwear and apparel.
Founded in 1981 in Greater Manchester, UK.
Leading global sports fashion retailer with over 3,400 stores worldwide.
Strives to inspire the emerging generation through sport, music, and fashion culture.
Launched in Australia and New Zealand in 2017, now with over 70+ stores across NSW, VIC, QLD, WA, SA & TAS.
Mission: Offer unparalleled service and style, access to biggest brands, best products, and a memorable experience.
Values an attitude that challenges the norm, creating its own path and being elite.
Seeks energetic, focused, and passionate individuals.

Equal Opportunity

JD values diversity and inclusion, championing a culture where everyone feels valued, included, and celebrated.
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