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About the Role

Shape how modern marketing organizations operate at scale, building the foundation of marketing excellence across APAC. Define work processes, bring clarity to complexity, and create visibility, powering smarter, more automated, and intelligent ways of working with AI.

Responsibilities

• Capture and document end-to-end marketing processes across campaigns, events, content, digital, and partner activity.
• Identify how systems, data, teams, and workflows connect across the organization.
• Map cross-functional flows between Marketing and Sales, Channel, Finance, and Operations.
• Use structured methodologies to create clear, scalable process documentation.
• Build a centralized process registry to ensure ownership and long-term sustainability.
• Lead structured change initiatives to improve Marketing operations.
• Assess readiness, identify risks, and define success measures for change initiatives.
• Design communications and training to drive adoption and embed new ways of working.
• Align stakeholders and maintain momentum across multiple initiatives.
• Translate requirements into clear project plans and deliver against priorities.
• Partner with global teams to leverage tools, frameworks, and shared expertise.
• Keep stakeholders informed and engaged through regular updates and insights.
• Take ownership of personal growth through learning, coaching, and real-world challenges.
• Contribute to building best practices and elevating capability across the region.

Requirements

• Proven capability in process mapping, business analysis, or operational improvement.
• Strong understanding of marketing workflows across campaigns, digital, content, events, and partner ecosystems.
• Hands-on experience creating structured process documentation using recognized frameworks.
• Familiarity with marketing and business systems, and their interaction across workflows.
• Demonstrated ability to engage stakeholders, run workshops, and translate discussions into clear outputs.
• Experience assessing impact, identifying risks, and supporting change initiatives.
• Strong communication skills with the ability to simplify complex processes.
• Analytical mindset with a focus on performance, measurement, and optimization.
• Self-driven, detail-oriented, and comfortable working in ambiguity.
• Pragmatic approach focused on documenting reality before redesigning it.
• Must hold valid right to work in Australia.

Skills

• Process mapping
• Business analysis
• Operational improvement
• Marketing workflows (campaigns, digital, content, events, partner ecosystems)
• Structured process documentation
• Marketing systems
• Business systems
• Stakeholder engagement
• Workshop facilitation
• Translating discussions into clear outputs
• Impact assessment
• Risk identification
• Change initiative support
• Communication (simplifying complex processes)
• Analytical mindset
• Performance measurement
• Optimization
• Self-driven
• Detail-oriented
• Working in ambiguity
• Pragmatic approach

Location

• Sydney, Australia
• Brisbane, Australia

Work Type

• 6-month fixed-term contract

Benefits

• Additional 2 weeks of bonus leave annually (total 6 weeks holiday leave, 2 bonus weeks available from day one).
• Gold Standard Private Health Insurance.
• Unlimited growth through learning & development (L&D) programs.
• Environment fostering internal promotions.
• Donation matching program.
• DEI-B events.
• Employee resource groups.
• Access to internal development hub.
• Access to specialist Learning & Development trainers.
• Access to AI powered tools for development.
• Access to "born in the cloud" mentors.
• Cross-continent collaboration.

About the Company

• Building a marketplace experience for the channel to help partners move faster, sell smarter, and deliver more impact for SMB customers.
• Supporting the shift from managed services to managed intelligence.
• Mission: Build the managed intelligence marketplace and empower small businesses with smarter technology.
• Fast-growing, dynamic, high-energy organization with a start-up feel.
• Culture: Business is personal; passionate, creative, unconventional; work hard, keep it fun, expect the best.
• Values: Elev8 each other, Advoc8 for partners, Innov8 continuously, Celebr8 life.
• Global AI and cloud Marketplace for small and medium-sized businesses (SMBs).
• Connects service providers and technology companies on a unified platform to discover, buy, sell, deploy, and manage technology solutions for SMBs.
• Over 47,000 IT partners and 800,000 SMBs rely on Pax8 for expertise, automation, and real-time insights.
• Purpose: Help every small business turn dreams into reality through the power of technology.
• Culture principles: Compassionate Candour, Seek to Understand, We Before Me, Do What You Say, Light Up Learning, Driven by Passion.
• Passionate, creative, and humorously offbeat.

Equal Opportunity

• Committed to diverse perspectives, inclusive hiring, and sharing transferable skills.
• Encourage applications even if candidates don't meet 100% of the criteria.
• Equal opportunities employer.
• Welcome individuals with appropriate work requirements for the applied country.
• Data held in accordance with local best practices and processed only for recruiting.
• Uses AI-enabled tools to support hiring, but decisions are made by people.
• Applicants can opt out of AI tool support at any process stage.
• Takes steps to verify identity and representation during hiring to prevent fraud.