Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Deliver exceptional customer service, lead an outstanding team, and inspire great performance in a results-driven, customer-focused, and dynamic retail environment. This is a permanent, full-time position on a rotating 4-week roster, requiring availability to work full alternate weekends.
Responsibilities
- Identify opportunities, develop and execute strategies, and analyze reports to achieve KPIs
- Set daily, weekly, and monthly sales goals
- Support company promotions and sales events
- Coach and develop team members to drive performance
- Provide exceptional customer service to achieve world-class standards
- Drive Design Services business by motivating associates
- Create and ensure a positive environment in accordance with the People-First Philosophy
Requirements
- Retail leadership experience, ideally in homewares or specialty retail
- Passion for customer service and enhancing customers' lives at home
- Ability to coach, mentor, inspire, and grow a team to meet and exceed goals
- Ability to thrive in an entrepreneurial environment and think creatively
- Proven success in achieving results independently and through teamwork
- Commitment to exceeding customer expectations and closing sales
- Excellent communication, organizational, and leadership skills
- Critical thinking skills to identify challenges and develop timely action plans
- Ability to independently lead self and others to achieve results
- Ability to be mobile in store and back-of-house areas, including standing for long periods
- Ability to climb ladders and use equipment in line with safety standards
- Ability to lift and mobilize items up to 30kg using appropriate equipment and safety techniques
- Permanent work rights in Australia
Skills
- Retail leadership
- Customer service
- Coaching
- Mentoring
- Team development
- Entrepreneurial mindset
- Creative problem-solving
- Teamwork
- Communication
- Organizational skills
- Leadership
- Critical thinking
Location
- Bondi Junction
Work Type
- Permanent
- Full-time
- Rotating roster
- Alternate weekends required
Experience Level
- Retail leadership experience
Benefits
- Generous employee discounts
- Paid parental leave
- Confidential Employee Assistance Program
- Career growth opportunities
- Supportive, collaborative team culture
- Opportunity to be part of a fast-growing global business
About the Company
- Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home.
- Family of brands in Australia includes west elm, Pottery Barn, Pottery Barn Kids, and Williams-Sonoma.
- Founded in 1956 by Chuck Williams, initially selling French cookware and setting a standard for customer service.
- Expanded beyond the kitchen into various home areas, embracing new technologies and customer engagement strategies.
- One of the United States' largest e-commerce retailers with well-known home furnishings brands.
- Established in Australia in 2013, operating 20 retail locations and 4 e-commerce websites, employing over 350 people.
- Iconic brands include Pottery Barn Australia, Pottery Barn Kids Australia, west elm Australia, and Williams Sonoma Australia.