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About the Role

Drive strategic partnerships with hospitals and universities across Japan, contributing to improved healthcare outcomes through trusted information and education solutions. Work in a highly global environment, collaborating with international teams and participating in global sales conferences. This role offers strong ownership, including the ability to develop and execute territory strategies, and provides a clear pathway toward future leadership and business ownership opportunities.

Responsibilities

Lead, coach, and develop a high-performing account management team focused on Clinical Solutions customers in Japan.
Establish clear performance objectives, KPIs, and professional development plans for team members.
Foster a customer-centric and collaborative culture aligned with Elsevier values.
Support talent recruitment, onboarding, and retention initiatives.
Build and maintain executive-level relationships with key healthcare stakeholders, including hospital leadership, clinicians, librarians, educators, and procurement teams.
Develop strategic account plans to drive retention, adoption, and growth opportunities.
Act as an escalation point for complex customer issues and ensure timely resolution.
Ensure customers achieve measurable value from Elsevier Clinical Solutions products and services.
Drive renewals, upselling, and cross-selling opportunities within existing accounts.
Partner with sales teams to identify and close expansion opportunities.
Monitor pipeline health, forecast accuracy, and account performance metrics.
Support contract negotiations and commercial discussions.
Maintain deep knowledge of the Japanese healthcare ecosystem, market trends, and competitor activities.
Provide customer feedback and market intelligence to internal stakeholders, including product and marketing teams.
Contribute to regional business planning and go-to-market initiatives.
Collaborate with Customer Success, Product, Marketing, Sales Operations, and Support teams to improve customer experience.
Participate in regional and global initiatives to optimize account management processes and best practices.
Ensure alignment between local customer needs and global strategic priorities.

Requirements

Minimum 5 years of B2B sales experience (preferably in IT, financial services, or other intangible solutions)
Business English proficiency (global materials and systems are in English)

Skills

Experience in the healthcare industry
Experience selling e-learning or digital solutions
Experience in solution-based / intangible sales
Strong teamwork mindset and adaptability

Location

Japan

Experience Level

Minimum 5 years of B2B sales experience

Education Level

Bachelor’s degree or above

Benefits

Country specific benefits
Well-being and happiness are key to a long and successful career

About the Company

A global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes for the benefit of society.
Combines quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice.
Work contributes to the world’s grand challenges and a more sustainable future, harnessing innovative technologies to support science and healthcare.
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Purpose is to benefit society by developing products that help researchers advance scientific knowledge, doctors and nurses improve patient lives, lawyers promote the rule of law, businesses and governments prevent fraud, consumers access financial services, and customers learn about markets.
Purpose guides actions beyond products, defining the company.
Employees are inspired to undertake initiatives that make unique contributions to society and communities.

Equal Opportunity

Committed to providing a fair and accessible hiring process; accommodations or adjustments available upon request.
An equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers: EEO Know Your Rights.