Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Drive strategic partnerships with hospitals and universities across Japan, improving healthcare outcomes through trusted information and education solutions. Work in a global environment, collaborating with international teams and participating in global Sales Conferences. This role offers strong ownership and a pathway to leadership and business ownership opportunities.

Responsibilities

• Lead, coach, and develop a high-performing account management team focused on Clinical Solutions customers in Japan.
• Establish clear performance objectives, KPIs, and professional development plans for team members.
• Foster a customer-centric and collaborative culture aligned with Elsevier values.
• Support talent recruitment, onboarding, and retention initiatives.
• Build and maintain executive-level relationships with key healthcare stakeholders, including hospital leadership, clinicians, librarians, educators, and procurement teams.
• Develop strategic account plans to drive retention, adoption, and growth opportunities.
• Act as an escalation point for complex customer issues and ensure timely resolution.
• Ensure customers achieve measurable value from Elsevier Clinical Solutions products and services.
• Drive renewals, upselling, and cross-selling opportunities within existing accounts.
• Partner with sales teams to identify and close expansion opportunities.
• Monitor pipeline health, forecast accuracy, and account performance metrics.
• Support contract negotiations and commercial discussions.
• Maintain deep knowledge of the Japanese healthcare ecosystem, market trends, and competitor activities.
• Provide customer feedback and market intelligence to internal stakeholders, including product and marketing teams.
• Contribute to regional business planning and go-to-market initiatives.
• Collaborate with Customer Success, Product, Marketing, Sales Operations, and Support teams to improve customer experience.
• Participate in regional and global initiatives to optimize account management processes and best practices.
• Ensure alignment between local customer needs and global strategic priorities.

Requirements

• Bachelor’s degree or above
• Minimum 5 years of B2B sales experience (preferably in IT, financial services, or other intangible solutions)
• Business English proficiency (global materials and systems are in English)

Skills

• Experience in the healthcare industry
• Experience selling e-learning or digital solutions
• Experience in solution-based / intangible sales
• Strong teamwork mindset and adaptability

Location

• Japan

Experience Level

• Minimum 5 years of B2B sales experience

Education Level

• Bachelor’s degree or above

Benefits

• Country-specific benefits

About the Company

• A global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes.
• Combines publishing heritage with quality information, vast data sets, and analytics to support visionary science, research, health education, interactive learning, and clinical practice.
• Contributes to the world’s grand challenges and a more sustainable future by harnessing innovative technologies.
• A global leader in advanced information and decision support for science and healthcare.
• Shapes human progress by working with communities, supporting continuous discovery, and upholding content integrity, reliability, and reproducibility.
• Transforms complexity into clarity with high-quality content and powerful analytics, delivering mission-critical insights.
• Delivers insights to help research institutions, governments, funders, researchers, librarians, innovators, and health professionals.
• Connects quality content and innovative technologies to accelerate progress.
• Champions inclusion and sustainability to ensure progress benefits all.
• Comprises 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 global locations.
• Part of RELX Group.

Equal Opportunity

• Committed to providing a fair and accessible hiring process, offering accommodation or adjustment for disabilities or other needs.
• An equal opportunity employer, considering qualified applicants without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
• USA Job Seekers: EEO Know Your Rights.