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About the Role
The Leasing Inside Sales Representative serves as the primary contact for prospective residents, managing leads, securing tour appointments, presenting community features, and providing exceptional customer service. This role handles administrative duties in CRM software, involves no face-to-face interaction, and uses warm leads without cold-calling. Comprehensive training and mentorship are provided.
Responsibilities
- Work in a centralized sales hub to facilitate remote leasing and maintain target occupancy for an assigned portfolio.
- Manage incoming leads in the CRM system.
- Schedule self-guided tours.
- Provide a high-quality leasing experience, assessing client needs and matching them with suitable homes.
- Manage pipeline and follow up with prospects with tailored updates.
- Maintain in-depth knowledge of communities and apartments within the assigned portfolio.
Requirements
- 1+ years of experience in retail sales, inside sales, call center operations, customer service, or a related field with a focus on upselling.
- Proficient understanding of the Microsoft suite.
- Familiarity with CRM systems and practices.
- Availability to work five days each week, including weekends.
- Physical presence at the centralized sales hub.
- Regular and predictable on-site attendance at the centralized sales hub.
- Ability to sit or stand for extended periods.
- Ability to use standard office equipment such as computers, phones, and printers.
- Participation in ongoing and impromptu live coaching, team meetings, and in-person 1:1’s.
Skills
- Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions.
- Ability to write routine reports and correspondence.
- Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
- Ability to understand and carry out general instructions in standard situations.
- Ability to solve problems in standard situations.
- Basic analytical skills.
Location
- San Jose, California
- SFO 413 Santa Palmia
- On-site at centralized sales hub
Work Type
- Regular
- Full-time
- On-site
Experience Level
- 1+ years of experience
Salary/Compensations
- Starting pay: $24.00 per hour
- Tiered commission structure
- Average commission: $100 per move-in lease
- Eligibility for discretionary raises based on performance
Benefits
- Competitive salaries
- Career growth opportunities
- Medical benefits
- Dental benefits
- Vision benefits
- Paid parental leave
- 401k employer match
- Excellence rewards
- Wellness programs
- 12 paid holidays
- 15 PTO days
- 20% housing discount (for most positions)
About the Company
- Essex provides great communities in which to live, work, and invest.
- Purpose-driven company promoting an internal culture of growth and opportunity.
- Essex Property Trust is an S&P 500 company and a leader in West Coast apartments.
- Committed to vibrant communities, innovating, improving, and adding value to residents, associates, and shareholders.
Equal Opportunity
- Company focused on diversity, equity, and inclusion (DEI) as a key driver of innovation and collaboration.
- Positive workplace environment where every employee is empowered to provide a meaningful contribution.