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About the Role

Provide first-line support for NYSE Group live production trading platforms, identify, troubleshoot, and escalate customer trading questions, and complete projects independently while assisting team members.

Responsibilities

• Provide daily operational support for NYSE Group Exchanges.
• Provide rotational shift support for early (2:00 am ET - 11:00 am ET) and late (11:30 am ET - 8:00 am ET) trading sessions.
• Monitor trading activity on NYSE Group Exchange systems.
• Perform first shift Trading Operation daily checkout procedures.
• Assist NYSE Group member firms with questions on order types, behavior, and routing.
• Conduct real-time surveillance of electronic trading activity across all Exchange products.
• Collaborate with System Operations and understand NYSE Group Exchanges system architecture.
• Electronically maintain activity reports for daily problems, disputes, or issues.
• Communicate with NYSE Regulation and competitor exchanges regarding erroneous trades and rulings.
• Send mass communications for market status updates or initiatives.
• Learn Exchange proprietary trading system functionality and back office support to resolve customer queries.
• Coordinate with customer technology staff and NYSE Relationship Management to set up new users and resolve ongoing customer issues.

Requirements

• Bachelor’s degree from an accredited university or college.
• Security licenses: Series 7, Series 63, and Series 57.
• Minimum of 3 years’ experience in a trading environment (trader, trader’s assistant, competing exchange, or Alternative Trading System).
• Self-directed and able to work within a team environment.
• Friendly, professional telephone manner and strong interpersonal skills.
• Strong analytical and problem-solving skills.
• Demonstrated ability to learn quickly, work well under pressure, be flexible, creative, and pay attention to details.
• Ability to exercise independent judgment and discretion.
• Proficient verbal and written communication skills with demonstrated ability to communicate with diverse individuals.
• Client-focused, energetic, and effective working individually and as a team member.
• Possess good interpersonal skills and foster good relationships with sales team members and clients.

Skills

• MS Word
• MS Excel
• MS Access
• MS PowerPoint
• SQL queries

Location

• California

Work Type

• Rotational shift
• Full-time

Experience Level

• Minimum of 3 years’ experience

Education Level

• Bachelor’s degree
• Series 7 license
• Series 63 license
• Series 57 license

Salary/Compensations

• $81,600 - $106,500 USD

Benefits

• Healthcare coverage (medical, dental, vision)
• 401(k) plan
• Life insurance
• Time off
• Paid leave for qualifying circumstances

About the Company

• Intercontinental Exchange, Inc.

Equal Opportunity

• Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.