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About the Role

This role sits at the heart of Decagon’s brand expression. As a Brand Designer, you’ll help shape how Decagon shows up in the world—how we tell our story, how we stand apart, and how our brand evolves as the company scales. You’ll work on marketing-led brand initiatives that influence perception and drive growth, contributing to both foundational brand work and high-visibility moments. This role is ideal for a designer who is excited by storytelling, energized by momentum, and motivated by building a brand thoughtfully, not just executing individual assets. You won’t be handed a perfectly defined box. Instead, you’ll help define the edges—learning where to push, where to refine, and how to maintain coherence as the brand expands.

Responsibilities

• Design and art direct high-quality brand assets for campaigns, web, sales materials, video, events, social, and internal storytelling.
• Evolve and expand the brand design system, ensuring consistency and differentiated expressions.
• Contribute to brand strategy and messaging, translating concepts into clear visuals.
• Apply systems thinking and attention to detail to layouts, concepts, and executions.
• Iterate quickly based on feedback across multiple workstreams, balancing speed and polish.
• Provide references, inspiration, and creative ideas to enhance brand distinction.
• Maintain consistency and quality across all brand touchpoints.

Requirements

• 4-6 years of experience in brand design, art direction, and marketing-focused creative roles.
• Portfolio demonstrating strong visual taste, storytelling, and brand thinking.
• Proficiency in Figma and Adobe Creative Suite.
• Experience designing for marketing surfaces (web, campaigns, decks, events, content).
• Strong fundamentals in typography, layout, color, and hierarchy.
• Ability to interpret briefs and execute thoughtful, on-brand creative.
• Comfort working in high-velocity environments with evolving priorities.

Skills

• Figma
• Adobe Creative Suite
• AI design models and tools (interest/curiosity)
• Filming and editing social content

Location

• Onsite

Work Type

• Full-time
• In-office

Experience Level

• 4-6 years of experience

Benefits

• Flexible vacation policy (25 days statutory leave for UK employees)
• Medical, Dental, and Vision benefits
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily in-office lunches and snacks

About the Company

• Decagon is a leading conversational AI platform empowering brands to deliver concierge customer experiences.
• Technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents for personalized interactions across voice, chat, email, and SMS.
• Building a future where customer experiences are redefined for faster resolutions, richer conversations, and deeper relationships.
• Backed by world-class investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
• An in-office company driven by a shared commitment to excellence and velocity.
• Values: Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle.