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About the Role

Support the Faculty Services team by ensuring data integrity, accuracy, and effective use across systems. Develop reports, dashboards, and data processes, partnering cross-functionally to drive data-informed decisions and improve workflows. Maintain data quality, support CRM systems, and translate complex data insights into actionable recommendations to enhance operational performance. This role is for a proactive problem-solver with strong technical skills and a passion for continuous improvement in a collaborative environment.

Responsibilities

• Retrieve data from internal and external systems, ensuring accuracy through reports, data analysis, and issue resolution.
• Develop queries, reports, dashboards, and processes to monitor data and metadata quality and integrity.
• Audit and maintain data quality, business processes, and process documentation within corporate databases and applications.
• Assess Faculty Services business requirements, automate processes and workflows, and modify software for new purposes or improved workflow.
• Analyze, interpret, and communicate data performance metrics and feedback.
• Review and control data for ongoing accuracy and consistency within Faculty Services.
• Design and integrate business processes and data flows between CRM/xRM and other applications.
• Assist in designing operational dashboards for management.
• Implement and deploy applications to maximize value.
• Collaborate with stakeholders and various teams on projects, defining business requirements, coordinating system builds/customizations, reporting, and data cleanup.
• Use SQL tutorials for software adjustments and query writing.
• Work on less complex projects and issues.
• Demonstrate basic understanding and proficiency with MS Dynamics/MS CRM and related developer tools.
• Demonstrate basic understanding of department processes and policies, including Faculty Development.
• Learn to add value and operate independently.
• Work under limited supervision.
• Provide expertise to other teams, including data administration and source-based data analysis.
• Work independently on regular duties under general supervision, escalating issues as needed.
• Perform root cause analysis on data and identify resolution approaches.
• Perform complex data analysis and report creation.
• Lead report and software customization for user needs, referring programming issues to the xRM department.
• Demonstrate advanced understanding of departmental policies, processes, related programs, and University policies.

Requirements

• Highly proficient in Microsoft Excel with ability to manipulate delimited files using T-SQL.
• Analyst skills using SQL, MS Excel, MS Access.
• Basic math aptitude and understanding of statistics.
• Well versed in creating meaningful reports and dashboards.
• Good understanding of end-to-end business processes.
• Highly detail-oriented with strong analytical and planning abilities.
• Self-motivated and results-oriented.
• Good interpersonal skills with ability to work well in a team environment.
• Familiarity with Customer Relationship Software and developer tools.
• Must pass a pre-employment background investigation.
• Bachelor’s degree from a regionally accredited institution in a related field.
• Work experience in higher education preferred.
• Equivalent combination of education and relevant work experience may be substituted upon supervisor’s approval.
• Minimum 1 year related work experience involving data manipulation, data governance, query and report writing, SQL, or database administration.
• Experience with supporting, launching, configuring, or testing a CRM-based system is helpful.
• Basic understanding of and proficiency with MS Dynamics/MS CRM and related developer tools.
• Basic understanding of department processes and policies, including Faculty Development.
• Greater understanding and knowledge of departmental policies and processes, related department programs, and University policies.

Skills

• Microsoft Excel proficiency
• T-SQL for manipulating delimited files
• SQL
• MS Access
• Basic math aptitude
• Statistics understanding
• Report creation
• Dashboard creation
• End-to-end business process understanding
• Detail-oriented
• Analytical abilities
• Planning abilities
• Self-motivation
• Results-oriented
• Interpersonal skills
• Teamwork
• Customer Relationship Software familiarity
• Developer tools familiarity
• MS Dynamics/MS CRM proficiency (basic)

Experience Level

• Minimum 1 year of related work experience (data manipulation, data governance, query/report writing, SQL, database administration)

Education Level

• Bachelor’s degree from a regionally accredited institution in a related field
• Equivalent combination of education and relevant work experience

About the Company

• Grand Canyon Education serves students and supports academic advancement, leading educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies, and academic models that promote student success and institutional growth.
• Grand Canyon University, our partner, is Arizona’s premier private Christian university, serving traditional and online students with quality academic degree programs, experienced leadership, and transformative learning experiences.