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About the Role
Action Property Management, a leader in community management, is seeking a full-time Front Desk Associate for its luxury association, The Infinity, located in San Francisco. This role requires open availability, 5 days per week, from 2:30 PM to 11:00 PM, including weekends, with compensation at $25 per hour.
Responsibilities
- Deliver exceptional 5-star customer service and ensure resident satisfaction
- Maintain the appearance of the front desk area, lobby, and main elevators
- Monitor lobby activity and maintain access control
- Provide concierge services
- Complete Daily Activity Report
- Answer and direct incoming phone calls
- Receive and distribute resident parcels
- Address resident and guest concerns and questions
- Demonstrate strong understanding of the association's governing documents
Requirements
- Must be over 18 years of age
- Successfully pass a pre-employment background check and drug screening
- High School Diploma or GED Equivalent
- At least 6 months of customer service experience
- Hospitality, luxury retail or fine dining experience is preferred
- Hospitality Management college students or recent graduates are highly desired
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach
Skills
- Strong judgment
- Solutions-oriented
- Proactive customer service approach
Location
- San Francisco
Work Type
- Full-time
- Open Availability
- 5 Days Per Week
- Weekends Required
Experience Level
- At least 6 months of customer service experience
- Hospitality Management college students or recent graduates
Education Level
- High School Diploma or GED Equivalent
- Hospitality Management college students or recent graduates
Salary/Compensations
- $25 Per Hour
Benefits
- Comprehensive health benefits
- Paid time off package for qualifying employees
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Values driven company culture promoting team work and excellence
- Medical insurance
- Dental insurance
- Vision insurance
- Pet insurance
- 401(k) with company match
- Life and disability support for qualifying team members
- Generous paid time off, including vacation hours, sick time, and company-observed holidays
- Investment in infrastructure, technology, training, and tools
- Workplace where you feel heard, supported, and valued
About the Company
- Action Property Management has a legacy spanning four decades, founded in 1984.
- Premier choice for homeowner’s association management.
- Committed to integrity, professionalism, excellence, innovation, and care for people.
- Largest privately owned HOA management company in the West, serving over 300 communities across 9 offices.
- Team of nearly 900 dedicated members.
- Rated 4.3 Stars on Glassdoor.
Equal Opportunity
- Action Property Management is an Equal Opportunity Employer.
- Supports a Drug Free Workplace.
- Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.