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About the Role

As a Department Manager, you support Sales and Profit goals by planning your department to deliver a Great Customer Experience. You build a Great Team, supporting their development through succession planning, talent development, and structured performance management based on results, values, and leadership.

Responsibilities

• Analyze and follow up Sales & Profit KPIs for your department, collaborating with Visual Merchandisers to maximize sales
• Drive the Hello Member program in line with country goals
• Ensure your department continuously meets H&M standards, using the Customer Experience Tool for follow-up
• Collaborate with your Visual Team to ensure implementation of the Commercial Handbook
• Evaluate and manage team performance, providing regular feedback, executing performance development reviews, development plans, and follow-up actions to improve and develop your team
• Actively work with a talent pipeline in your department to support business and store needs

Requirements

• Positive, inclusive, and creative leader who enjoys being on the shop floor with colleagues and customers
• Desire to learn and grow, sharing this passion with your team of Sales Advisors
• Motivated by seeing actions turn into results, understanding that delegation is key to team growth and collective success
• Communicative and socially confident, fostering positive interaction with colleagues and customers
• Experience analyzing commercial reports and formulating plans to maximize sales
• Strong organizational skills and ability to prioritize multiple tasks in a fast-paced business
• Excellent communication and relationship building skills
• Ability to delegate, follow up, and provide straightforward feedback to coach and develop your team
• Previous leadership experience in a similar role with proven results in driving commercial KPIs and team development

Skills

• Commercial mindset
• Coaching approach
• Customer centricity
• Commercial report analysis
• Sales maximization planning
• Organizational skills
• Prioritization
• Communication
• Relationship building
• Delegation
• Team development

Work Type

• Full-time

Benefits

• 25% off H&M Group brands (H&M, COS, Monki, Weekdays, Arket, & Other Stories) globally
• Global career growth opportunities and internal progression support
• Up to 26 weeks of company paid parental leave for eligible team members
• Access to online learning platform, wellbeing support through EAP, and Flare membership with exclusive discounts

About the Company

• H&M is a fashion brand offering the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. H&M is a part of H&M Group.

Equal Opportunity

• At H&M Group, we are determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.