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About the Role

This role involves performing service duties, supervising and coordinating Land Maintenance Specialists, and overseeing all departmental services to ensure proper completion and customer satisfaction. The manager guides employees to enhance productivity and professional development. The company seeks a dedicated manager passionate about lawn maintenance and customer service.

Responsibilities

• Perform service duties.
• Supervise and coordinate Land Maintenance Specialists.
• Oversee all departmental services, ensuring proper completion of scheduled work.
• Ensure customer satisfaction by adhering to service contracts.
• Guide employees to develop their full professional potential.
• Possess complete knowledge of Land Maintenance Specialist job responsibilities.
• Make recommendations to improve operations.
• Set goals and plan work flow to achieve company and department objectives.
• Respond to customer service complaints via phone, email, or in-person.
• Answer troubleshooting calls and resolve complex problems.
• Conduct department personnel interviews and hiring.
• Retrieve and review QA inspection reports.
• Correct improper techniques to improve Specialist efficiency.
• Plan and recommend solutions for persistent land maintenance problems.
• Prepare write-ups, counsel employees, and contribute to specialist development, coaching, training, and separations.
• Seek counsel before taking adverse action against an employee.
• Approve time sheets and PTO requests timely.
• Ensure commission sheets are accurate and submit to payroll.
• Prepare vehicles for new hires or transfers.
• Monitor drive cams.
• Drive with new employees to work sites to assess readiness and reinforce proper techniques.
• Effectively manage employee conflict and resolve work problems.
• Escalate employee resolution matters to upper management or HR when necessary.
• Take inventory and plan for future equipment demand and replacement.
• Remain knowledgeable about company policies and procedures and communicate them to employees.
• Seek counsel on employment law when necessary.
• Assign equipment to new hires and account for returned equipment upon employee departure.
• Enforce all safety regulations and company policies and procedures.
• Initiate or suggest plans to motivate employees to achieve goals.
• Report unusual or extraordinary circumstances regarding customer property.
• Maintain required property uniform and ensure a professional appearance and attitude for all service personnel.
• Perform other duties as assigned.

Requirements

• Reside within Austin and surrounding areas.
• Hold a valid driver's license issued at least five years prior to application date.
• Minimum of five consecutive (current and most recent) years of verifiable good driving history.
• Experience in a leading position.
• Demonstrated ability in motivating groups (preferred).
• Ability to communicate with all organizational levels and customers.
• Ability to forecast work seasons and personnel needs.
• Detail-oriented.
• Ability to organize department workflow.
• Ability to create solutions for production and administrative problems.
• Dependable and self-motivated.
• Desire to work year-round.
• Ability to use and navigate electronic tablet/phone.
• Basic knowledge of Microsoft Word and Excel.
• Ability to stand and walk for long periods in extreme outdoor temperatures.
• Ability to perform repetitive lifting, twisting, pulling, pushing, and carrying up to 50 lbs.
• Ability to handle and climb a 10-foot ladder.
• Some travel may be required.
• Pass pre-employment screenings: drug screen, physical exam, physical performance evaluation (PPE), E-Verify (I-9), comprehensive criminal background check, and 7-year Motor Vehicle Report (MVR) review.
• No DWI/DUI within the past four years.

Skills

• Communication
• Motivation (groups)
• Forecasting (work seasons, personnel needs)
• Detail-oriented
• Organization (department workflow)
• Problem-solving (production, administrative)
• Dependability
• Self-motivation
• Electronic tablet/phone navigation
• Computer skills
• Microsoft Word (basic knowledge)
• Microsoft Excel (basic knowledge)

Location

• Austin and surrounding areas, TX

Work Type

• Full-time
• Monday - Saturday, occasional Sundays
• Hours depend on last job completed

Experience Level

• 3–5 years of residential lawn maintenance management experience

Education Level

• High school diploma or GED (desired)

Salary/Compensations

• Up to $60k based on experience
• Revenue Bonus

Benefits

• Comprehensive health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with company matching
• Paid vacation
• Sick leave
• Profit-Sharing Plan participation
• Additional compensation opportunities through Lead Now Program
• Company clubs
• Company outings
• Paid training and development opportunities
• Tuition reimbursement
• Educational scholarships for employees
• Educational scholarships for family members
• Wellness program
• Gym membership
• Company vehicle with gas card

About the Company

• ABC Home & Commercial Services is a family committed to excellence.
• 75 years of history.
• Over 1,000+ employees.
• Serves a growing network of cities in Central and South Texas.
• Family-owned business.
• Dedicated to fulfilling commitments, serving others, and supporting families.

Equal Opportunity

• ABC is an Equal Opportunity Employer.
• Committed to respecting religious beliefs and practices of all individuals.
• Will consider reasonable accommodation requests for religious beliefs, provided accommodations do not create undue hardship.