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About the Role

The Clift Royal Sonesta San Francisco is seeking an experienced, service-driven Front Desk Manager to lead our Front Office team and deliver exceptional guest experiences. This position is responsible for overseeing the daily operations of the Front Desk, ensuring service excellence, operational efficiency, team development, and guest satisfaction.

Responsibilities

• Oversee the daily operations of the Front Desk, Guest Services, and related Front Office functions.
• Lead, coach, train, and develop Front Office team members to ensure outstanding guest service.
• Monitor guest satisfaction scores and implement action plans to improve performance.
• Resolve guest concerns and service recovery situations in a professional and timely manner.
• Ensure compliance with hotel policies, procedures, brand standards, and safety regulations.
• Manage scheduling, staffing levels, attendance, and payroll for Front Office team members.
• Conduct performance evaluations, coaching sessions, and disciplinary actions as needed.
• Collaborate with Housekeeping, Engineering, Security, Sales, and other departments to ensure seamless guest experiences.
• Monitor room inventory, room status, arrivals, departures, upgrades, and special guest requests.
• Assist with budgeting, forecasting, labor management, and expense control.
• Ensure accurate cash handling, billing, and audit procedures.
• Participate in Manager on Duty (MOD) responsibilities as assigned.

Requirements

• Minimum of 2–3 years of Front Office leadership experience in a full-service hotel environment.
• Strong knowledge of hotel operations, guest service standards, and revenue management principles.
• Experience supervising and developing hourly team members.
• Excellent communication, leadership, and conflict-resolution skills.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency with hotel property management systems (Cloud Opera) and Microsoft Office applications.
• Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Location

• San Francisco

Work Type

• Full-time

Experience Level

• 2-3 years of Front Office leadership experience

Education Level

• Bachelor's degree in Hospitality Management or related field preferred

Salary/Compensations

• $75K to $82K annually & is bonus eligible

Benefits

• Competitive salary and bonus opportunities
• Comprehensive medical, dental, and vision benefits
• Paid time off and holidays
• 401(k) with company match
• Employee hotel discounts
• Professional development and career growth opportunities
• A dynamic and collaborative work environment
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

About the Company

• We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
• The Clift Royal Sonesta San Francisco blends historic character with modern sophistication. Located in the heart of San Francisco, we are committed to delivering memorable guest experiences while fostering a culture of teamwork, respect, and service excellence.
• At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us.

Equal Opportunity

• Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
• We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.