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About the Role

The Alcohol and Gaming Commission of Ontario (AGCO) is seeking an iGaming Compliance Assurance Specialist (Responsible Gambling Stream) to play a pivotal role in maintaining market and game integrity while ensuring consumer protection in Ontario's regulated iGaming market. This role involves assessing regulatory risks, conducting advanced compliance activities, and ensuring iGaming operators meet high standards of player protection.

Responsibilities

Act as a key contributor to AGCO’s modern, risk-based compliance strategy by proactively assessing regulatory risk and identifying potential non-compliance.
Conduct effective compliance assurance activities, selecting and applying appropriate techniques for diverse circumstances.
Assess operators’ controls for customer interactions, with a strong focus on Responsible Gambling (RG) policies, procedures, and player protection requirements.
Perform thorough investigations into responsible gambling compliance activities with a mindset for prevention and harm reduction.
Ensure registrant compliance with Ontario’s responsible gambling requirements and regulatory standards.
Engage with external stakeholders in a client-centered manner to ensure expectations are clear and compliance is achieved.
Collaborate effectively within a cross-functional team environment built on trust, accountability, and diversity.
Contribute to a culture of continuous improvement by proactively identifying issues, trends, and solutions.
Build strong, trust-based relationships across the organization.

Requirements

Advanced knowledge of Responsible Gambling (RG) topics gained through a post-secondary education combined with several years of professional experience and specialization in the field.
Comprehensive understanding of RG best practices and risk profiling methodologies in iGaming to identify at-risk players and tailor effective interventions.
Demonstrated ability to think strategically, conduct thorough research, and synthesize information to develop cohesive, end-to-end solutions.
Experience performing investigations into minor protection/player protection, identifying risks, and proposing appropriate mitigations.
Strong analytical skills with high attention to detail and accuracy to assess complex incidents, interpret data, and make sound, informed decisions.
Proven ability to collect and assess evidence effectively, serving as a specialist in compliance assurance activities.
Ability to identify emerging trends and risks in RG to enhance player protection strategies.
A strong harm prevention mindset with empathy and understanding of addiction and mental health issues.
Strong interpersonal, verbal, and written communication skills, with the ability to effectively communicate with all levels of management.
Demonstrated relationship management skills with the ability to influence and build consensus.
Eligibility to work in Canada and the ability to successfully complete a criminal background check.

Skills

Responsible Gambling (RG)
iGaming
Risk assessment
Compliance assurance
Investigation
Data analysis
Communication
Relationship management

Location

Head Office, Toronto, ON

Work Type

Permanent, Full-Time
Contract (up to 12 months), Full-Time
In-Office

Experience Level

Several years of professional experience and specialization in the field of Responsible Gambling (RG)

Education Level

Post-secondary education

Salary/Compensations

$88,414 to $110,520

Benefits

Generous time-off policy, including 2 volunteer days
Defined benefit pension plans
Comprehensive health, dental, and vision plans, with 100% employer-paid premiums
Well-being credits
Employer-paid parental leave top-up
Professional development opportunities
24/7 confidential support through Employee Assistance Program
Convenient, central location near the subway line
Paid onsite parking

About the Company

The Alcohol and Gaming Commission of Ontario (AGCO) is an Ontario provincial regulatory agency that reports to the Ministry of the Attorney General.
We are responsible for regulating the alcohol, gaming, horse racing and cannabis retail sectors in accordance with the principles of honesty and integrity, and in the public interest.
The AGCO is proud to be recognized as one of Greater Toronto’s Top Employers for the second year in a row.
This annual distinction reflects our commitment to cultivating a workplace environment that prioritizes employee well-being, emphasizing work-life balance, mental health resources, and opportunities for professional growth.
We remain committed to fostering a supportive and rewarding work environment for our employees.

Equal Opportunity

The AGCO is an inclusive and equal opportunity employer.
The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute.
To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code.
Disability related accommodation during the recruitment process is available upon request.
Persons with disabilities who require accommodation during the application process, or who need job postings in an alternative format, may email their request to askhr@agco.ca.
We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of the hiring process. All applications will be reviewed and evaluated by our Human Resources team and hiring managers.