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About the Role

As the Store Director, you are accountable for every aspect of your retail store performance, ensuring a profitable business while focusing on genuine customer connections, loyalty, and efficient operations. You will hire, train, and develop talent to foster an inclusive work environment with a shared vision for driving the business and a sense of belonging.

Responsibilities

• Lead your team and drive your business with a meaningful connection to every aspect of the brand while maximizing profitability.
• Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence.
• Manage store operations, systems, and technology while ensuring accountability.
• Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.
• Partner with the District Manager and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Provide feedback to the District Manager and relevant business partners to influence a curated product assortment and the visual merchandise in store.

Requirements

• Have 5+ years of full-time retail management experience, current Store Director experience is a plus.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Work Type

• full-time

Experience Level

• 5+ years of retail management experience

Salary/Compensations

• $82,000.00 - $102,200.00

Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Competitive Paid Time Off (PTO) plan, including paid holidays
• 401(k) plan with company matching donations
• Medical, dental, prescription, vision, and life insurance
• Entertainment, travel, fitness, and mobile technology discounts

About the Company

• At Madewell, we believe that great style starts with great design. Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility.
• At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry.
• One of our core focuses here at JCG is creating a community and culture that builds belonging.
• We foster a collaborative, community-driven and innovative environment in our stores, home offices, and distribution and call centers.

Equal Opportunity

• We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.
• JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.
• Our workplace should be a safe haven, where you flourish and succeed both as an individual and teammate.
• Discrimination, harassment and intimidation have no place in our offices, stores, or contact and distribution centers.
• We will not tolerate it in any form, and furthermore, it is illegal.
• This applies not only to our associates but also to vendors and customers.
• We explicitly prohibit discrimination based on the following legally protected characteristics: race, color, ancestry, national origin, religion, sex, pregnancy, childbirth and related medical conditions, marital status, age, sexual orientation, gender identification and expression, legally protected physical or mental disability, genetic information (including characteristics, testing and refusing to submit to a test), veteran status or any other basis protected under applicable federal, state or local law.
• Any behavior or acts that violate this policy will result in disciplinary action up to and including termination.