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About the Role

DailyPay is seeking an experienced Partner Account Manager to manage key external partnerships, focusing on a strategic banking partner. The role involves overseeing relationship health, ensuring SLA accountability, and resolving escalations. The ideal candidate will have robust experience in vendor management, invoice controls, and supporting operational functions for card-related products. This position requires strong analytical skills and the ability to interpret data to drive insights.

Responsibilities

Ensure effective day-to-day management of key external partnerships, with a primary focus on one strategic banking partner.
Oversee relationship health across additional banks, card associations, third-party processors, and other vendors to guarantee optimal performance, strict SLA accountability, and swift escalation resolution.
Develop, organize, and lead external partnership quarterly business reviews, ensuring alignment with roadmaps, initiatives, and strategic objectives.
Manage and monitor vendor invoices, including verification and approval, and maintain accurate records.
Establish, monitor, and build reports on key performance metrics and dashboards to track vendor performance, invoices, and identify areas for continuous improvement.
Work with Manager to monitor cardholder experience, identify pain points, and propose strategic solutions.
Develop subject matter experts in program policies, practices, systems, and governing rules and regulations.
Collaborate across all stakeholder groups to maintain alignment on vision, strategy, and performance to goals, leveraging critical and analytical thinking to increase the value proposition of assigned programs.
Design and maintain various reports, dashboards, and critical metrics to analyze product effectiveness, vendor KPI’s/SLA’s, customer satisfaction, and growth of card programs.
Manage the accurate and efficient distribution of these reports to Consumer Financial Solutions, Product, and Customer Service/Operations teams.

Requirements

Bachelor's degree in a business-related field or equivalent work experience.
Debit, prepaid, credit card experience required.
5+ years of Operations, Vendor Management and Vendor Invoicing experience, preferably within the card ecosystem.
On-Demand Pay experience a plus.
Ability to prioritize multiple projects and complete in a timely manner.
Customer centric mentality.
Advanced proficiency with Excel and experience mastering the report-building functionality (i.e. Tableau, Cognos, etc).

Skills

Prepaid, debit, and credit card products, procedures, and Visa rules & regulations
Day-to-day vendor management
Invoice controls
Escalations
SLA accountability
Vendor issue and escalation management
Advanced operational functions for card-related products
Analytical skills
Data interpretation
Report building
Dashboard creation
Excel
Tableau
Cognos

Location

New York City
United States
Belfast

Work Type

Full-time

Experience Level

5+ years

Education Level

Bachelor's degree in a business-related field or equivalent work experience

Benefits

Exceptional health, vision, and dental care
Opportunity for equity ownership
Life and AD&D, short- and long-term disability
Employee Assistance Program
Employee Resource Groups
Fun company outings and events
Unlimited PTO
401K with company match

About the Company

DailyPay is transforming the way people get paid.
As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees.
This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.

Equal Opportunity

DailyPay is an equal opportunity employer.
All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.