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About the Role

Docebo is seeking a Senior Technical Deployment Manager to provide technical expertise and manage customer onboardings, migrations, and custom services. This role involves technical consulting, including configuration, troubleshooting, API usage guidance, and technical assistance for Single Sign-on applications, working closely with Sales Engineering, Professional Services, and Customer Success Teams.

Responsibilities

• Partner with customers from various countries, managing multiple projects concurrently.
• Work with customers to identify and document Success Criteria.
• Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives.
• Scope API needs and define workflows utilizing Docebo’s APIs in order to enable Docebo customers to scope and initiate development effort.
• Develop connections to third party platforms and data transfer workflows on Docebo Connect (based on Workato technology).
• Develop SQL queries to be installed on customer’s platform as custom reports.
• Document project activities to ensure alignment and continuity across the Customer Success, Sales Engineering, and Professional Services departments.
• Lend assistance in the configuration and troubleshooting of Docebo integrations and product Add-ons (including Salesforce, Single Sign-on, Web Conferencing tools, etc).
• Produce or improve technical documentation to ensure alignment of Docebo personal and Docebo clients.
• Prevent, identify, quantify and communicate risks internally and externally.
• Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets.
• Maintain existing and creation of new best practices and other supporting documentation ensuring successful onboarding of customers.

Requirements

• Good understanding of consulting processes and SaaS software implementation.
• A natural inclination to resolve customer problems and help them be highly successful.
• Fast learner, excited and willing to learn new technology on an ongoing basis.
• Ability to write effective technical documentation.
• A strong desire to become a Docebo product expert.
• Build and maintain strong customer relationships through clear proactive communication.
• Ability to ask questions to deeply understand customer needs.
• Ability to travel as required (10% or less).
• Proficiency in English language, spoken and written.
• Business knowledge of other languages (especially Italian, French, German and Spanish) is a plus.
• Experience working with large accounts in the enterprise space.
• Experience working with large internal/external teams to execute complex technical implementations.

Skills

• Rest APIs
• HTTP clients such as Postman for testing web services
• Basic knowledge of SSO protocols
• Middleware automation development (Workato, Zapier, Mulesoft, etc.)
• Basic coding ability in at least one programming language
• Basic SQL knowledge
• Extensive knowledge of SAML and/or Open ID Connect
• Integrating HIRS, CRM, and calendar systems
• Mentoring and coaching junior team members
• Workato Automation Pro 1 certification
• AWS Cloud Practitioner certification

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• Senior
• 6+ years of relevant work experience
• 4+ years of relevant work experience in a customer facing role in a Saas company
• 2+ years of experience in a technical role: Sales Engineer, Technical Trainer, Implementation, System Integration, Support, etc.

Education Level

• Bachelor level or equivalent higher education, possibly with a background in technical subjects (e.g. Bachelor of Science or Bachelor of Engineering equivalent).

Benefits

• Employee Share Purchase Plan (ESPP) at a 15% discount
• Competitive compensation package
• Health benefits
• Paid vacation days
• Two company-wide Docebo Days
• Floating holidays for cultural celebrations
• Your birthday off
• Paid parental leave

About the Company

• At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide.
• We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process.
• We're a global company, with office across North America, EMEA, APAC, and beyond.
• Our team is guided by six core values—Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact—that shape everything we do.
• Docebo is one of the fastest-growing learning technology companies in the world.

Equal Opportunity

• Docebo is an Equal Employment Opportunity employer.
• We are committed to diversity and inclusion in our workforce.
• All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
• As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities.
• Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
• Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to recruiting_accommodations@docebo.com. The email should also include the position you’re interested in.