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About the Role

We are seeking a high-performing and client-focused Senior Enterprise Account Manager to manage and grow strategic client relationships with large healthcare organizations, focusing on health plans and other payer entities. This role is essential to driving client retention, satisfaction, and revenue growth by acting as a trusted advisor and strategic partner to key stakeholders.

Responsibilities

• Serve as the primary point of contact for a portfolio of strategic enterprise level clients, developing a deep understanding of their strategic objectives, operational context, and analytics needs.
• Establish and maintain executive-level relationships within payer organizations, fostering long-term partnerships built on trust and mutual value.
• Lead regular client meetings, QBRs, and planning sessions to ensure alignment, value realization, and satisfaction.
• Identify and pursue opportunities for account expansion, including upsell, cross-sell, and renewals.
• Collaborate with Sales and Product teams to craft tailored proposals and solution strategies based on evolving client needs.
• Maintain a deep understanding of MedInsight’s product offerings to communicate value effectively and identify the right-fit solutions for each client.
• Serve as the voice of the client internally, working closely with Product, Implementation, Engineering, and Support teams to ensure smooth onboarding, delivery, and issue resolution.
• Provide actionable feedback from clients to guide product enhancements and innovation.
• Help define and refine best practices and account management processes across the Client Services team.
• Provide guidance to clients on how to best leverage MedInsight’s healthcare analytics tools and services incorporating industry expertise to support executive strategies.
• Interpret client executive analytic needs and help translate them into solutions using MedInsight’s capabilities.

Requirements

• 7+ years of experience in enterprise account management, customer success, or strategic consulting, ideally within healthcare analytics, healthcare technology, or services.
• Strong knowledge of the payer landscape and healthcare ecosystem, including Medicare Advantage, Medicaid, commercial health plans, TPAs, and ACOs.
• Proven track record managing large, complex accounts and successfully driving client satisfaction, retention, and growth.
• Demonstrated ability to engage and influence stakeholders across all levels, including senior executives and technical leaders.
• Exceptional communication, presentation, and interpersonal skills.
• Strong analytical thinking with the ability to understand and communicate data-driven insights in a meaningful way.
• Digital Sales Experience: CRM, Client Digital Sales Rooms, Project Management Software, Call Recording, and other digital sales software as needed.

Skills

• Healthcare analytics
• Healthcare technology
• Healthcare services
• Payer landscape
• Healthcare ecosystem
• Medicare Advantage
• Medicaid
• Commercial health plans
• TPAs
• ACOs
• Client relationship management
• Strategic account growth
• Client advocacy
• Cross-functional collaboration
• Data analytics
• CRM
• Client Digital Sales Rooms
• Project Management Software
• Call Recording

Location

• Remote within the US

Work Type

• Remote
• Full-time

Experience Level

• Senior

Education Level

• Bachelor's degree required
• Advanced degree or relevant certifications preferred

Salary/Compensations

• $93,700 - $177,675
• For candidates residing in Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia the range is $107,755 - $177,675
• For all other locations the range is $93,700 - $154,500

Benefits

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program – Recognizing employee contributions.
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
• Holidays – A minimum of 10 paid holidays per year.
• Family Building Benefits – Includes adoption and fertility assistance.
• Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D – 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability – Fully paid by Milliman.

About the Company

• Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry’s most trusted solutions for healthcare intelligence.
• Our company purpose is to empower easy, data-driven decision-making on important healthcare questions.
• Through our products, education, and services, MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste.
• Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management.
• MedInsight has been ranked #1 for Payer Quality Analytics by clients for the last three years in the Best in KLAS report.
• MedInsight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions.

Equal Opportunity

• All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.