Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As an Account Manager passionate about the Pre-Professional cohort, you will play a substantial role in fueling the next generation of Professional sellers. You will manage a defined scouting and growth pipeline of high-potential Pre-Pro sellers. You will identify those ready to scale and support them through structured growth plays. These plays encourage adoption, retention, and graduation into higher-value tiers.

Responsibilities

Drive proactive engagement to discover and manage a targeted portfolio of high-potential Pre-Professional sellers.
Establish relationships with Pre-Professional sellers via GAP and guide them through their transition into the Professional tier.
Complete outreach and onboarding campaigns that drive adoption of programs like TCGplayer Pro, Direct and all new products.
Track seller readiness, progress, and graduation outcomes through accurate CRM logging and data insights.
Partner with Seller Marketing and RevOps to optimize campaign performance and seller communication flows.
Give feedback to refine the Pro-Feeder playbook and ensure streamlined seller transitions.
Support a projected 30% annual cohort expansion by moving qualified sellers into Professional and Enterprise tiers.
Champion seller experience and trust by delivering proactive communication and consistent follow-up.
Model the balance of human compassion and data-powered efficiency.
Maintain data integrity to ensure that every interaction contributes to our collective seller intelligence and marketplace growth.

Requirements

Experience in sales, client relationship management, or customer success within a marketplace or SaaS environment.
Validated ability to identify and cultivate emerging customer potential.
Exceptional communication and storytelling skills — able to influence sellers and inspire confidence.
Data fluency: comfortable using dashboards, CRM, and insights to drive daily prioritization.
Comfort in fast-paced, dynamic workstreams with shifting growth goals.
Ownership mentality — you treat your patch like your business and are accountable for the outcomes.
Energy, curiosity, and a genuine passion for helping small sellers' scale.
2-4 years of experience in customer success, account management, or portfolio growth roles.
Demonstrated success driving retention, adoption, and revenue growth in a SaaS or marketplace.
Experience with HubSpot, G Suite, Tableau, and Outlook.
Bachelor’s degree or equivalent experience in Business, Marketing or a related field.
Experience in ecommerce or hobby/gaming industries.
Domain expertise within the TCGplayer platform.

Skills

Sales
Client relationship management
Customer success
Marketplace
SaaS
Communication
Storytelling
Data analysis
CRM
HubSpot
G Suite
Tableau
Outlook
Ecommerce
Hobby/gaming industries

Location

Remote

Work Type

Full-time

Experience Level

2-4 years

Education Level

Bachelor's degree or equivalent experience

Salary/Compensations

$54,000 - $86,000

Benefits

Target bonus
Restricted stock units
Medical benefits
Financial benefits
401(k) eligibility
Paid time off (PTO)
Parental leave

About the Company

eBay is a global commerce leader that connects millions of buyers and sellers around the world.
We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.
At TCGplayer, seller growth and expansion of the marketplace are inseparable.
Our seller expansion group operates as a structured, determined seller success engine built to accelerate GMV.
It also strengthens retention and improves seller sentiment across every tier of the market.
We have evolved over the years from program-based engagement to dedicated portfolio ownership.
This shift ensures consistent coverage, measurable impact, and a unified seller experience built on proactive partnership, operational clarity, and data-informed execution.

Equal Opportunity

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
If you have a need that requires accommodation, please contact us at talent@ebay.com.
We will make every effort to respond to your request for accommodation as soon as possible.
View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.