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About the Role
Sales Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships, contribute to shop excellence in sales and operations, and consistently surpass daily sales goals while creating a fun and inclusive team environment.
Responsibilities
- Exceed sales goals by utilizing store data and seeking feedback.
- Deliver world-class customer experiences by connecting with customers, identifying needs, and demonstrating product benefits.
- Educate customers on brand values including ethical stances and product uniqueness.
- Expand product knowledge to make informed recommendations.
- Utilize company resources to develop sales techniques and product knowledge.
- Encourage open communication and foster a sense of belonging within the team.
- Maintain punctuality, reliability, and active participation in teamwork.
- Ensure the store is clean, organized, and visually appealing.
- Adjust product displays based on sales data to improve customer experience.
- Adhere to company standards for operations, product integrity, and safety.
Requirements
- Excellent customer service skills.
- Flexibility to adapt to changing situations and priorities in a fast-paced environment.
- Knowledge and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
- Candidates under 18 will be employed through the Lush Youth Employment Program.
- Experience with consultation-based customer service models.
- Strong problem-solving skills.
- Experience working in a team environment.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Skills
- Product knowledge
- Brand knowledge
- Customer consultation
- Product demonstration
- Sales
- Teamwork
- Operations
- Customer service
- Communication
- Problem-solving
- Visual merchandising
- Inventory management
Location
- On shop floor
Work Type
- Casual
- Part-time
Experience Level
- Entry level
Salary/Compensations
- $15 - $15 USD
About the Company
- Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island.
- Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
- We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.