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About the Role

We are seeking an Implementation Manager to oversee the complete onboarding and implementation process for new Closinglock SMB customers. You will be the main point of contact from contract signing to go-live, ensuring customers achieve long-term success with our platform. This role requires significant cross-functional collaboration and direct customer interaction, working with Sales, Customer Success, Product, and Engineering to ensure seamless implementations, manage schedules, and build strong customer relationships.

Responsibilities

Own and manage the full customer implementation lifecycle, from kickoff to successful go-live
Partner with Sales and Customer Success to ensure smooth handoffs and alignment on customer goals
Lead customer kickoff calls, training sessions, and configuration meetings
Develop and manage implementation plans, timelines, and deliverables
Identify risks or blockers early and proactively drive resolutions
Coordinate with internal teams to support technical requirements and integrations
Educate customers on best practices to drive adoption and long-term success
Maintain accurate documentation and updates within CRM and internal tools
Continuously improve implementation processes, playbooks, and documentation

Requirements

3+ years of experience in implementation, onboarding, project management, or customer success (SaaS preferred)
Strong project management and organizational skills with the ability to juggle multiple implementations at once
Excellent communication skills — confident leading calls and explaining complex concepts clearly
Customer-first mindset with a focus on delivering a great experience
Ability to work cross-functionally and thrive in a fast-paced, growing environment
Comfortable with learning new software quickly

Location

Austin, TX

Work Type

Full-time
In-person

Experience Level

3+ years

Salary/Compensations

Competitive salary

Benefits

Equity compensation
Medical, dental, vision, and life insurance
Unlimited PTO
401(k) match
Maternity/paternity leave
Fully-subsidized downtown parking
Weekly lunch stipend
Full access to onsite gym and locker rooms
Monthly team get-togethers (Lunches, social events, sports outings, etc)

About the Company

At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive.

Equal Opportunity

Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.