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About the Role

The Sales Program Advisor drives revenue growth and expands the customer base nationwide by managing inbound and outbound calls, selling Interlock products, and delivering exceptional service. This role upholds the company's reputation through professional, empathetic, and solution-oriented interactions.

Responsibilities

• Engage inbound and outbound callers using a consultative sales approach to promote and sell Interlock products, programs, and services.
• Provide accurate product and service information, address inquiries, and resolve client concerns with professionalism and efficiency.
• Identify and pursue new sales opportunities through networking, referrals, and cold calling.
• Build and maintain strong relationships with clients to encourage repeat business and customer loyalty.
• Conduct follow-up calls and manage correspondence to resolve issues and ensure client satisfaction.
• Collaborate with internal teams and external partners to ensure seamless service delivery and uphold our reputation in the alcohol-monitoring industry.
• Escalate and route issues appropriately while maintaining detailed records in CRM and other systems.
• Gather and manage data across multiple technology platforms and handle documentation using standard office equipment.
• Prepare and deliver compelling sales presentations tailored to client needs.
• Stay informed on industry trends and competitor offerings through market research.
• Adhere to company policies, procedures, and confidentiality standards.
• Provide general Care Center support and perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum of 6 months of relevant experience in sales, customer service, or call center environments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with CRM software and sales tracking tools.
• Strong verbal and written communication skills with a professional demeanor.
• Excellent attention to detail and ability to multitask with a sense of urgency.
• Adaptable and resourceful in fast-paced, dynamic environments.
• Courteous, confident, and collaborative interpersonal skills.
• Self-awareness and the ability to read and respond to audience needs.
• Understanding of industry trends and competitor offerings is preferred.
• Bilingual proficiency in English and Spanish qualifies for additional compensation.

Skills

• Sales
• Customer Service
• Call Center Operations
• Consultative Sales
• Product Sales
• Client Relationship Management
• Problem Resolution
• Sales Opportunity Identification
• Networking
• Referral Generation
• Cold Calling
• Client Retention
• Follow-up Communication
• Internal Collaboration
• External Partner Collaboration
• Issue Escalation
• Record Keeping
• CRM Software Proficiency
• Data Management
• Documentation
• Sales Presentations
• Market Research
• Industry Trend Analysis
• Competitor Analysis
• Microsoft Office Suite
• Verbal Communication
• Written Communication
• Attention to Detail
• Multitasking
• Adaptability
• Resourcefulness
• Interpersonal Skills
• Self-Awareness
• Spanish Language Proficiency

Location

• Remote

Work Type

• Fully Remote
• Hourly + Commission & Incentives

Experience Level

• Minimum of 6 months of relevant experience

Education Level

• High school diploma or equivalent
• Bachelor’s degree in a related field or equivalent professional experience is preferred

Salary/Compensations

• Hourly-rate pay along with uncapped, performance-based commissions and incentives

Benefits

• Comprehensive health plan (medical, dental, vision)
• 401(k)-retirement plan with company match
• Birthday & Anniversary bonus
• Company-wide discounts
• Legal services
• Short & long-term disability
• Positive work environments
• Work/life balance
• Professional growth opportunities
• Hands on work experience with industry leading, innovative technology
• All necessary equipment provided

About the Company

• Mission-driven work making a global impact with local roots.