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About the Role

Seeking an Employee Service Sales Specialist with a proven track record in B2C sales and a passion for driving growth within the SaaS space. This role is instrumental in expanding our Employee Service account base by building strong relationships with key decision-makers and introducing innovative solutions to new customers. You will also focus on growing existing partnerships by expanding our offerings and deepening Zendesk's impact.

Responsibilities

Serve as an expert on Employee Service solutions, assisting the sales team in effectively positioning use cases that address HR and IT challenges.
Engage buyers by showcasing the value and impact of our solutions for enhancing employee experiences.
Partner closely with the sales team to manage the end-to-end sales cycle, from initial discovery to deal closure.
Support sellers in uncovering client needs, building compelling value propositions, and driving momentum throughout the sales process.
Develop and present ROI analyses for potential deals, providing quantifiable benefits that support purchasing decisions.
Provide subject matter expertise to the sales organization, ensuring they are well-equipped to sell Employee Service solutions and have a deep understanding of ES ideal customer profiles and customer buying journey.
Take responsibility for achieving the employee service quota by supporting and contributing to sales efforts that lead to successful deal closures.
Collaborate closely with the product development team to customize our Employee Service solutions based on customer interactions and feedback.

Requirements

BA/BS degree or equivalent experience required.
Minimum of 10 years of experience in HR / IT Service & Operations Management.
At least 3 years of experience in Employee Service sales, specifically related to HR/IT use cases.
Strong, consistent track record of achieving targets & quota, with President’s club membership considered a plus.
Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth.
Ability to understand broad, macro-level business HR / IT needs for prospective clients.
Excellent communication and interpersonal skills.
Ability to travel to customer locations.

Skills

B2C sales
SaaS sales
Employee Service solutions
HR/IT challenges
Sales cycle management
Value proposition development
ROI analysis
Subject matter expertise
Quota achievement
Product development collaboration
Complex sales cycles
Renewals
Proof of concept
Communication skills
Interpersonal skills

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

10 years of experience in HR / IT Service & Operations Management
3 years of experience in Employee Service sales

Education Level

BA/BS degree or equivalent experience

About the Company

Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience.
Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.
With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.

Equal Opportunity

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
We are an AA/EEO/Veterans/Disabled employer.
If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.