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About the Role

The Senior General Manager is responsible for the overall operation of TNDC buildings, including SROs, Seniors, and Multi-Family properties serving extremely and very low-income tenants, formerly homeless families, and disabled adults. This role oversees daily operations, maintains a supportive resident environment, ensures fiscal management, oversees building upkeep, manages staff, and supervises vendors.

Responsibilities

• Manage building operations, including supervising and managing assistant managers, maintenance staff, and vendors.
• Ensure property staff adhere to TNDC policies and procedures.
• Respond to resident requests or complaints in a timely, efficient, and courteous manner.
• Supervise and schedule routine and preventive maintenance and custodial work.
• Conduct regular follow-up inspections on maintenance and custodial work.
• Develop and maintain an emergency plan and complete incident reports within 24 hours.
• Attend professional activities, community meetings, departmental meetings, and regulatory agency meetings.
• Perform other assigned tasks to ensure property viability.
• Maintain high occupancy levels and ensure units are leased according to TNDC standards.
• Actively market units in accordance with approved marketing plans.
• Maintain and adhere to Waiting List protocols.
• Review rental applications and leases for accuracy and conformance to TNDC’s Resident Selection Policy.
• Conduct unit tours and applicant interviews, including income verification.
• Walk vacant units regularly to ensure readiness and conduct daily property inspections.
• Ensure timely completion of work orders and unit turnovers.
• Adhere to all accounting and reporting procedures.
• Monitor building's financial condition, including expenditures, and participate in budget planning.
• Review delinquent accounts and resident receivables to determine collection actions.
• Collect rents and other monies, ensuring accurate processing and timely deposits.
• Exercise good judgment and self-control in daily interactions with residents and applicants.
• Perform unit inspections and follow up with housekeeping letters, work orders, and maintenance charge-backs.
• Maintain amiable relationships with residents and adhere to Fair Housing requirements.
• Process, complete, and maintain accurate resident files at move-in and recertification.
• Ensure compliance with regulatory requirements, including posting notices and submitting reports.
• Oversee HUD, Tax Credit, and MOH program compliance.
• Ensure consistent application of property rules, regulations, and lease agreements.
• Manage resident evictions in compliance with court orders and legal counsel directions.

Requirements

• Ability, sensitivity, and willingness to work with a diverse, low-income, multi-ethnic population.
• Sound judgment, excellent assessment, problem-solving, and supervision skills.
• Dependability, initiative, and follow-through.
• Effective writing, communication, and organizational skills.
• Ability to respond appropriately in pressure situations.
• Even temperament and strong people skills with a commitment to customer service.
• Ability to interact effectively with property management and other staff.
• Ability to work effectively in teams.
• Demonstrated knowledge of Microsoft Office programs (Word, Excel, Outlook).
• Minimum of 1 year of progressive operations and management experience.
• Minimum of 1 year of supervisory experience; 2+ years preferred.
• Prior experience working in affordable housing or nonprofit residential property management.
• Training and experience in multiple regulatory programs: HUD and Tax Credit programs.
• TCAC experience required.
• Knowledge of residential property management, building systems, and housing quality standards.
• Demonstrated knowledge and understanding of budget management and facilities issues.
• Experience in conflict resolution, crisis intervention, and resident relations.
• Strong organizational skills.
• Certified HUD or Tax Credit Specialist, Low Income Tax Income (LIHTIC) designations and/or equivalents is a plus.
• Experience with Section 8 Housing Assistance Program practices and principles (if applying to a HUD building).
• Experience with Yardi, Boston Post, OneSite property management software or comparable software.
• Knowledge and experience with TRACS software (if applying to a HUD building).
• Certification or knowledge of high-rise fire safety guidelines.
• Familiarity/Experience in the Tenderloin Neighborhood.
• Knowledge of homelessness and substance abuse issues.
• Proficiency in a language other than English (e.g., Spanish, Chinese, Tagalog).

Skills

• Microsoft Office (Word, Excel, Outlook)
• Budget Management
• Facilities Management
• Conflict Resolution
• Crisis Intervention
• Resident Relations
• Organizational Skills
• HUD Programs
• Tax Credit Programs
• TCAC
• Yardi
• Boston Post
• OneSite
• TRACS
• High-rise fire safety
• Affordable Housing Management
• Property Management Software

Location

• 174 Ellis St, San Francisco, CA 94102

Work Type

• Full Time
• Non-exempt

Experience Level

• Senior
• Minimum of 1 year of progressive operations and management experience
• Minimum of 1 year of supervisory experience; 2+ years preferred

Education Level

• Associate degree
• Certificate of completion from a trade school
• Equivalent combination of education and experience

Salary/Compensations

• $41.67 - $45.35 Hourly

About the Company

• Tenderloin Neighborhood Development Corporation (TNDC) is an Equal Opportunity Employer.

Equal Opportunity

• In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.