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About the Role

Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Responsibilities include building and inspiring high-performing teams, managing payroll, training staff, executing visual standards, maintaining operational efficiencies, and upholding company mission, standards, and policies.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to customer needs with in-depth product knowledge.
• Suggest additional items to build sales using effective selling techniques.
• Thank customers sincerely and invite them to return.
• Be a TPS Brand Ambassador.
• Build customer loyalty by being friendly, attentive, and respectful.
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs.
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidentiality.
• Maintain professional attire, demeanor, appearance, and compliance to company dress code.
• Demonstrate the ability to make decisions with sound judgment in the best interest of the customer, store team, and business.
• Demonstrate commitment to training and development using all available training resources.
• Demonstrate initiative to cross-train in all departments to support bench strength in department leadership.
• Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards.
• Lead and execute company directives within appropriate time frames.
• Develop strong relationships with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager, and corporate partners.
• Maintain awareness of all current promotions and process them correctly at the POS.
• Champion new product launches by being the material expert.
• Ensure all marketing and promotion signage is up to date and placed correctly.
• Ensure all means of communication (Smart Sheet, email, etc.) are acted upon in a timely manner.
• Perform ear piercings and provide a safe, sanitary experience in accordance with guidelines (select locations).
• Perform management functions including opening and closing the store, POS management, sales floor management, and coordinating break schedules.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty.
• Complete all tasks/directions as directed by the Store Team Leader, Merchandiser, or District Manager.
• Comply with all company policies and procedures.

Requirements

• Previous experience in specialty retail is preferred.
• Ability to multitask while being attentive to customers.
• Ability to adapt to and lead change.
• Ability to be mobile on the sales floor and/or stock room for extended periods.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to work well and be a leader in a team environment.
• Possess resourcefulness and initiative to problem-solve, operate strategically, and act as a team builder.
• Ability to work autonomously with strong attention to detail.
• Ability to lift and mobilize medium to large items up to 50 lbs., using appropriate safety techniques.
• Willingness to travel to new store openings, store remodels, etc.

Skills

• G.U.E.S.T. service approach
• World Class Service
• Product knowledge
• Selling techniques
• Customer loyalty building
• Team motivation
• Positive work environment contribution
• Ethical behavior
• Open communication
• Decision making
• Training and development
• Cross-training
• Merchandising
• Operational tasks
• Visual presentation standards
• Sales and Service Leader behaviors
• Hallmark Crown Rewards Program
• TPS customer capture
• Store events
• Microsoft Office proficiency
• POS Systems proficiency

Location

• Amherst, NY

Work Type

• Full-time

Experience Level

• Management

Salary/Compensations

• $18.00 - $25.00 Hourly

About the Company

• TPS Group Holdings LLC is an equal opportunity employer.

Equal Opportunity

• TPS Group Holdings LLC is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.