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About the Role

Bank of America is seeking a Product Manager to develop and manage the end-to-end product life cycle for highly complex products. This role involves conducting market research, determining pricing, developing strategies, and identifying innovative opportunities to modernize product offerings and enhance customer experience. The position requires integration with sales, marketing, operations, and customer service strategies, establishing governance frameworks, and driving continuous improvement through data analysis.

Responsibilities

Identifies and creates comprehensive plans for product development and deployment, including supporting sales training programs and marketing materials.
Oversees a set of products and maintains financials, including managing the investment profile and profit and loss (P&L) activities.
Provides information on product trends to sales and marketing teams leveraging knowledge of product functionality, marketplace trends, and the competitive landscape.
Identifies opportunities to streamline or enhance product offerings to fit client's existing and future needs and support continued growth and operational excellence.
Manages risk through implementing and monitoring effective controls in partnership with key support partners.
Partners with internal stakeholders to obtain meaningful insights about markets, clients, and competitors in order to develop products that solve client needs and ensure high adoption rates.
Develops and influences product strategy, driving products to provide comprehensive solutions across the bank.
Drive cross-functional leadership and execution of targeted offer campaigns and coordinate with key support partners to improve speed-to-market processing and strategy adherence.
Analyze monthly performance trends and establish control standards to ensure offers are operating as intended and clients receive accurate and appropriate treatment.
Lead the implementation and execution of client engagement strategies, collaborating closely with Marketing, List Production, and Channel partners to ensure alignment and optimal performance.
Optimize the client experience by continuous assessment and oversight of the E2E client lifecycle from onboarding to retention.
Oversee client complaint analysis and policy adherence monitoring by conducting regular reviews and thematic deep dives to identify root causes, emerging trends, and systemic issues.
Leverage insights to proactively strengthen processes, improve product design, and enhance the overall client experience.
Lead critical control routines to ensure the accuracy, completeness, and timeliness of execution requirements within operational guardrails.
Continuously refine process standards to reduce risk, improve efficiency, and support scalable growth.
Manage CAST, UCRA, MDUG, and other execution routines to implement strategies into campaigns.

Requirements

Demonstrated strategic planning/product management skills
Strong analytical skills with breadth of view
Negotiation skills
7+ years of relevant experience

Skills

Collaboration
Executive Presence
Oral Communications
Presentation Skills
Problem Solving
Attention to Detail
Continuous Improvement
Influence
Product Management
Strategic Thinking
Business Analytics
Innovative Thinking
Market Analysis
Process Management
Reporting

Location

1114 Avenue Of The Americas - Grace (NY1544)

Work Type

Onsite
In-office culture

Experience Level

7+ years of relevant experience

Salary/Compensations

$116,600.00 - $174,300.00 annualized salary

Benefits

Discretionary incentive eligible
Eligible for annual discretionary award based on performance
Industry-leading benefits
Access to paid time off
Resources and support for employees
Support during workforce reduction, realignment or similar measures

About the Company

Bank of America is guided by a common purpose to help make financial lives better through the power of every connection.
We drive Responsible Growth and deliver for our clients, teammates, communities and shareholders every day.
We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
We value the unique perspectives individuals bring from all backgrounds and career paths.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.