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About the Role

The Sr. Field Application Engineer (FAE) will be part of a growing, dynamic team responsible for developing new or existing opportunities in the global IT market. The FAE will work with customers from ground to executive-level, manage projects with internal and external teams, and help grow the business. Customer and solution focus, business continuity, and support are key factors for this position. The FAE must collaborate with multiple departments to ensure new and existing projects meet customer requirements.

Responsibilities

Recruit, lead, and mentor a team of FAEs to support revenue growth at assigned accounts.
Provide solution architecture and presentation skills to expand Fortune 1000 account penetration and loyalty.
Collaborate with sales and extended teams to map end-user customer and partner requirements, providing optimized technical solutions.
Offer technical leadership in Pre-Sales and oversee solution implementation.
Engage effectively with C-level technical customers to build and maintain trust.
Act as a highly technical problem solver understanding system architecture and hardware/software interaction.
Possess basic hardware debug skills.
Manage and lead product hardware and software engineers during product development.
Manage and lead teams during the investigation and resolution of field problems.
Understand firmware, drivers, OS, applications, and their interaction in system issues.
Develop and review systems solutions, technical bid responses, and presentations.
Work cross-departmentally to ensure customer satisfaction and timely issue resolution.
Build and demonstrate proof-of-concept solutions that meet or exceed customer business needs.
Present the corporate brand, product messaging, and solutions to customers.
Visit on-site facilities and operations to enable solution integration and issue resolution.

Requirements

Minimum 8 years of related experience with Compute/Storage Server, Data Center, or IT Infrastructure experience.
Strong background and experience with x86-based server architecture.
Solid hardware system expertise and diagnostics skills.
Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines.
Ability to work effectively in a high-pressure environment.

Skills

Solution architect and presentation skills
Technical leadership
Hardware debug skills
Systems solutions development
Proof-of-concept demonstration
x86-based server architecture
Hardware system expertise
Diagnostics skills
Firmware
Linux
Windows
Virtualization platforms

Work Type

Up to 25% travel required

Experience Level

Sr. Field Application Engineer

Education Level

Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred

About the Company

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/ Embedded customers worldwide.
Unprecedented global expansion has created opportunities for new positions.
Seeking talented, passionate, and committed engineers, technologists, and business leaders.

Equal Opportunity

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.
It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.