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About the Role

Howdy Honda is seeking a Service Drive Manager to oversee service-related staff, ensure exceptional customer service, and meet performance standards. This role reports to the Service Manager.

Responsibilities

• Manage the activities of all service related staff.
• Ensure exceptional customer service.
• Ensure attainment of Lithia's performance standards.
• Schedule and assign daily work objectives for service consultants.
• Monitor performance and counsel service consultants with behavioral or performance issues.
• Train, coach, supervise, and assist service consultants.

Requirements

• Previous Service Advisor experience preferred.
• Current experience leading express service teams.
• Prior experience as an automotive technician is a plus.
• A team player focused on providing exemplary customer service.
• Ability to multi-task in a fast-paced work environment.
• Basic mechanical understanding of an automobile.
• Strong organizational skills and detail oriented.
• Acceptable driving record.
• Valid driver's license in your state of residence.
• High School graduate or equivalent required.
• Must be 18 years or older.
• Must be able to pass a drug test.

Skills

• Customer Service
• Leadership
• Coaching
• Supervision
• Organizational Skills
• Detail Oriented

Location

• Howdy Honda

Work Type

• Full-time

Experience Level

• Management
• Service Advisor
• Express Service Team Lead
• Automotive Technician

Education Level

• High School graduate or equivalent

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About the Company

• Howdy Honda is part of Lithia & Driveway Auto Group.
• Lithia is dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun!
• Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).
• We are committed to growth powered by people.
• Our focus is on making the customer experience better.

Equal Opportunity

• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.