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About the Role

The Junior E-Merchandise Manager role is pivotal to the successful growth of the Chanel.com business and the implementation of Campaign & product Launches to drive the wider Ecommerce Strategy. The role is responsible for the E-Commerce Trading and end to end Campaign Management for Chanel.com. This role manages E-Commerce forecasting, as well as leading the activation of all Campaigns including product ownerships and e-Merchandising for new launches across UK, Canada, Ireland and South Africa Chanel.com. The role also manages detailed weekly, monthly, yearly analysis on traffic, product performance and Client purchase behaviour to develop the Chanel.com business. In addition, the role works in partnership on Traffic Acquisition channels to drive successful Campaign performance. As well as leading on site Personalisation and supporting UX Testing Program for the UK Region. The role works in collaboration with multiple stakeholders across Regional, Global and local departments including Marketing, Operations, IT, Digital Design, as well as Global E-Business teams in Paris.

Responsibilities

Responsible for trade and analytics reporting on a weekly, monthly, ad-hoc basis, sharing insights & actions with the Ecommerce and wider teams.
Providing insights on Digital campaigns across Chanel.com using multiple sources of data to provide constructive campaign analysis.
Collaborate with Senior E-Commerce Manager on producing key presentations for stakeholder meetings sharing insights on performance to drive future strategic conversations.
Management of overall Campaign go-live process, overseeing local merchandising strategies.
Manage the E-Commerce commercial calendar including Digital campaign launches, product activations/deactivations and CMS updates, ensuring a streamlined process and alignment with Marketing, Retail and CRM
Drive the success of the e-Commerce product and campaign assortment attending buying cycles to forecast new campaigns and initiatives as well as maintaining the product range reviewing sales and stock levels alongside warehouse and Supply Chain
Regional E-Merchandising support for Ireland and supporting local teams in Canada and South Africa.
Collaborate with CRM team to optimise campaigns based on site trends and trade activations.
Ensure strong EDM strategy that both supports key campaigns and local trends.
Regularly explore opportunities to increase traffic to website, monitoring performance and highlighting new initiatives that could be explored.
Develop a robust on site, pre and post purchase Personalisation program targeted with improving user journeys and conversion rate metrics.
Work collaboratively with market and regional teams to generate ideas and compare programs to best build a roadmap of initiatives.
Work collaboratively with E-Commerce team on Digital performance to support A/B testing program.
Co-manage the relationship with Digital Agency to build, test, run and report on all initiatives & experiments.

Requirements

Excellent analytical skills with 5+ years experience in e-Commerce trade and reporting
Strong technical understanding, with experience of e-Commerce platforms and IT operations
Excellent communication and relationship-building abilities with stakeholders, coupled with an agile, proactive mindset focused on continuous business improvement.
Strong ability to generate innovative ideas and drive influence.
Strong organisational skills with keen attention to detail, able to effectively manage and prioritise.
Advanced Excel Knowledge, GA4, Content square, Power BI or other reporting system preferred
Strong presentation & PowerPoint skills

Skills

E-Commerce trade
Reporting
E-Commerce platforms
IT operations
Communication
Relationship-building
Agile mindset
Proactive mindset
Continuous business improvement
Innovative idea generation
Influence
Organisational skills
Attention to detail
Excel
GA4
Content square
Power BI
Presentation skills
PowerPoint

Location

London Headquarters, UK

Work Type

Full Time Permanent

Experience Level

5+ years experience in e-Commerce trade and reporting

Benefits

Private Medical Insurance covering pre-existing medical conditions and ability to add family members
Online GP App with 24/7 appointments available within 24 hours
Cycle Scheme participation for a tax-exempt bike and/or accessories
Pension
Life Assurance
Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Employee Assistance Programmes
Other Support Lines Platforms
Arts & Culture Ticket Discounts across major London attractions
CHANEL Product Discounts
Employee Only Sales
Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
Wellbeing programmes
Learning and development opportunities
Parental leave for all parents globally

About the Company

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.
Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: Restoring Nature and Climate Investing in Circularity Advancing dignity and prosperity Promoting the autonomy of women
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
This means everyone can grow, continue to be inspired and feel included, now and in the future.
The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Equal Opportunity

We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.