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About the Role

Entry-level field technician to service revolutionary protein analysis instrumentation. The successful candidate will be a key member of a field team responsible for maintaining instruments and supporting customers to a high standard across North America.

Responsibilities

• Perform installations, qualifications, and preventive maintenance on complex electro-mechanical scientific instruments in a laboratory environment.
• Maintain effective communication with customers to ensure efficient service.
• Prepare samples for instrument testing and perform basic laboratory skills.
• Complete service protocols that meet cGMP documentation requirements.
• Manage and schedule customer appointments with direct supervision.
• Submit service reports to clients in a timely manner.
• Accurately enter data into CRM software.
• Submit monthly expenses and mileage logs.
• Manage personal inventory for field support and cost management.
• Collaborate with sales, field applications, and technical support teams to address pre and post-sales inquiries and tasks.

Requirements

• Associate degree in an engineering or science field and 1 year of field service experience in a life science, biotech, or medical industry OR completion of military electrical technical training and 1 year of field service experience in a life science, biotech, or medical industry OR minimum of 3 years of field service experience in a life science, biotech, or medical industry.
• Strong computer skills including Windows, Microsoft Office, and Outlook.
• Valid driver’s license and good driving record.
• Ability to lift and carry tools, parts, and instruments weighing up to 50 lbs.

Skills

• Salesforce experience is a plus.
• Laboratory experience is preferred.
• Brand ambassador with professional demeanor and strong customer service skills.
• Excellent written and verbal communication skills.
• Excellent attention to detail, time management, and interpersonal skills.
• Basic laboratory skills, including experience in BSL2 and BSL3 labs.

Location

• Greater New Jersey, New York, and Pennsylvania territory
• North America

Work Type

• Field based role
• Up to 50% travel

Experience Level

• Entry level

Education Level

• Associate degree in an engineering or science field
• Completion of military electrical technical training

Salary/Compensations

• $66,500.00 - $109,250.00
• $70,000 - $80,000

Benefits

• Competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
• 401k plans
• Employee stock purchase plan (ESPP)
• Health Saving Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care FSA
• Mentorship
• Promotional opportunities
• Training and development
• Tuition reimbursement
• Internship programs
• Employee resource groups
• Volunteer paid time off
• Employee events
• Charity drives
• Accrued leave policy with paid holidays, paid time off, and paid parental leave.

About the Company

• Bio-Techne empowers researchers in Life Science and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services.
• Our family of brands creates a unique portfolio of products and services.
• Science is our passion; it drives us to collaborate, develop, and manufacture award-winning tools that help researchers achieve reproducible and consistent results.

Equal Opportunity

• Bio-Techne is an E-Verify Employer in the United States.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
• To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application.
• Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.
• If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact hr@bio-techne.com for assistance.