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About the Role

The HubHelp Coordinator supports Fit4Less members and Operations teams by acting as a product and service expert, providing solutions to inquiries, concerns, complaints, and issues via email and online chat. The role involves troubleshooting, resolving requests efficiently and professionally, and escalating when necessary to ensure the highest level of service and a cohesive member experience.

Responsibilities

• Act as a subject matter expert to support both members and internal teams with Fit4Less products and services
• Resolve issues to the satisfaction of members and Associates
• Work well under pressure and maintain composure while handling difficult situations
• Effectively communicate in a friendly and professional manner
• Process member account changes with a high level of accuracy and care
• Attend and actively participate in team meetings
• Escalate and flag issues as required to be reviewed by your direct report

Requirements

• Previous success in a customer service, collections or accounts receivable role
• Knowledge of Fit4Less or GoodLife administration, policies and systems
• Fitness Industry experience
• Ability to use discretion
• Ability to build and maintain professional working relationships across the organization
• Previous experience with ticketing systems

Skills

• Problem-solving
• Attentive to detail and accuracy
• Clear and effective communicator
• Resourceful
• Strong time management
• Willingness to learn
• Adaptability
• Customer service focused

Location

• Remote

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• $42,000 - $53,000

Benefits

• Opportunities for advancement
• Free Fitness membership
• Fun and energetic atmosphere

About the Company

• Fit4Less is growing across Canada with over 100 locations, dedicated to providing affordable fitness to all Canadians.
• GoodLife Kids Foundation enables and supports kids and youth with autism and intellectual disabilities through physical activity and fitness.
• canfitpro is the largest provider of education in the Canadian fitness industry, delivering accessible, quality education, certifications, conferences, trade shows, and membership services to over 24,000 members.

Equal Opportunity

• Fit4Less is committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported.
• We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.
• We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable.
• If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.