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About the Role

This hybrid position involves operational responsibilities for both ticketed events such as concerts and shows, as well as special events, both private and corporate.

Responsibilities

• Manage aspects of facility operations and maintenance, including front of house operations, preventive maintenance, third-party contracting, staffing, and venue set-up and tear-down.
• Recruit, hire, train, and supervise part-time staff/supervisors across departments like Security, Maintenance, Cleaning, and Usher/Ticket Taker.
• Maintain and monitor records of all incident reports and investigate/manage all pending cases, including interviewing staff or witnesses and attending arbitration hearings.
• Ensure optimum operating condition of all facility equipment, such as traffic control and crowd control devices.
• Implement and execute all Live Nation policies, procedures, and programs, ensuring company standards are maintained.
• Create and implement effective recruiting programs for seasonal event staff.
• Manage event staff new hire onboarding and training for in-sourced positions and ensure proper onboarding.
• Manage all training programs and ongoing development of event staff.
• Commit to providing a safe and enjoyable facility for guests and employees.
• Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient, and successful events.
• Oversee and ensure the execution of all operating department compliance policies and procedures.
• Execute, service, and detail assigned events once booked by the Special Events Department.
• Provide administrative support and assistance to the Special Events Sales Team.
• Distribute all internal and external correspondence.
• Assist department team members with Information Systems support.
• Coordinate all aspects of operational set-up and break down of events (equipment needs, rental needs, and station set-up).
• Act as a liaison between client and LN Team Members throughout the event.
• Maintain a neat, clean, and well-groomed appearance (specific venue standard).
• Assist in all aspects of the Special Event once the special event order (SEO) has been distributed.
• Assist in conducting site inspections and walk-throughs with clients as requested by DOS.
• Assist Sales Manager(s) as requested with special needs by the client.
• Participate in meetings such as the SEO Meeting and Production Meeting.
• Work varying schedules to reflect the business needs of the venue.
• Maintain files in proper order after the (SEO) has been distributed.

Requirements

• Proven leader with strong management and communications skills.
• Extensive knowledge of venue operations and facility management is required.
• Experience dealing with police and public officials.
• Demonstrated experience managing staff, ideally experience managing Security, Ticket Takers, and Ushers.
• Computer skills, Microsoft Word, Excel and Outlook.
• Excellent oral and written communication skills are essential.
• Experience using Workday or timekeeping systems is a plus.

Skills

• Management
• Communications
• Venue Operations
• Facility Management
• Staff Management
• Security Management
• Ticket Taker Management
• Usher Management
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Oral Communication
• Written Communication
• Workday (preferred)
• Timekeeping Systems (preferred)

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• Management experience
• Staff management experience

Salary/Compensations

• $61,000.00 USD - $77,000.00 USD

Benefits

• Medical, vision, dental and mental health benefits for you and your family
• Access to a health care concierge
• Flexible or Health Savings Accounts (FSA or HSA)
• Free concert tickets
• Generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match
• Stock reimbursement program
• New parent programs including caregiver leave
• Fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live
• Tuition reimbursement
• Student loan repayment
• Volunteer time off
• Crowdfunding match
• Six months of paid caregiver leave for new parents including fostering
• Roadie Babies helping new parents care for their babies on work trips

About the Company

• Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
• Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.
• Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries.
• Live Nation Media & Sponsorship creates strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.
• Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies.
• Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.
• We believe in taking care of the countless employees helping artists bring live music to fans all around the world.

Equal Opportunity

• Live Nation Entertainment aspires to build teams that reflect and support the fans and artists we serve.
• We aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events.
• As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
• Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
• We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
• We also afford equal employment opportunities to qualified individuals with a disability.
• Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.
• Live Nation wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.
• Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.
• Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.
• Live Nation will also provide reasonable religious accommodations on a case-by-case basis.