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About the Role

As an Application Support Engineer on the Unified Platform Support team, you'll be part of a tight-knit and expanding team of support analysts at a top-tier proprietary trading firm. You will be working closely with developers providing sophisticated research and compliance tools to users across the firm. This role will appeal to technically minded members of support teams who want the freedom to dig deeper into issues and the code.

Responsibilities

Operate key parts of a sophisticated data analysis pipeline
Monitor and troubleshoot production jobs
Monitor and work through a list of data-related issues raised by the system, drilling into those requiring action, including looking into the code
Consult with developers to determine appropriate courses of action and make suggestions for improvements to the system
Monitor support channels and respond to user issues (2-10 per day)
Provide L1 and L2 support for users and collaborate with developers on L3 support
Onboard support processes for new development teams and applications as the support team continues to expand

Requirements

Previous experience supporting, monitoring, and troubleshooting high-performance applications in the financial markets industry
Experience supporting Linux environments
Experience working with market data or order data systems
Excellent analytical and troubleshooting skills
Familiarity with transfer protocols for financial data (FIX, native protocols)
Exposure to object-oriented code. Java, and Python are a plus
Familiarity with version control software (git or svn)
Experience with cloud computing, AWS preferred
SQL experience including queries/updates/table creation/basic database maintenance

Skills

AWS
Java 17
Python 3
HDF5
Kubernetes
Kafka
Argo
FIX
git
svn
SQL

Location

Chicago
New York
Greenwich
Austin

Work Type

Hybrid (3 days per week in office)
Remote

Experience Level

Mid-level

Salary/Compensations

$130,000 to $165,000
Eligible for an annual discretionary bonus

Benefits

Group medical, pharmacy, dental and vision insurance
401k (with discretionary employer match)
Short and long-term disability
Life and AD&D insurance
Health savings accounts
Flexible spending accounts

About the Company

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world.
We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets.
We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
We operate with respect, curiosity and open minds.
The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it.
DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

Equal Opportunity

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.
California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.