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About the Role
As a Professional Services Consultant, you will lead customer engagements to implement, adopt, and scale their use of Pendo, guiding them from onboarding through value realization and aligning Pendo to business goals.
Responsibilities
- Lead customer onboarding and implementation engagements to accelerate time-to-value.
- Discover and prioritize high-value use cases by understanding customer business goals and challenges.
- Enable customers on Pendo products (Analytics, Guides, NPS, Session Replay, Listen, Orchestrate, Data Sync) and best practices for effective and sustainable use.
- Deliver custom consulting engagements including hands-on configuration, optimization, governance, product operations, and Center of Excellence development.
- Manage multiple concurrent engagements, ensuring quality, customer satisfaction, and timely delivery.
- Proactively communicate project status, identify risks, manage scope, and escalate issues.
- Build trusted relationships with customer stakeholders, acting as a strategic advisor.
- Drive measurable business results aligned with customer goals and focus on value realization.
- Deliver projects on time, within scope, and with high customer satisfaction.
- Contribute to practice improvement by enhancing playbooks, sharing expertise, mentoring teammates, and providing customer insights.
Requirements
- 3+ years of experience in consulting, implementation, customer success, professional services, or a customer-facing SaaS role.
- Experience leading customer engagements, managing multiple projects simultaneously, and maintaining quality, customer satisfaction, scope, and delivery timelines.
- Strong communication, facilitation, and stakeholder management skills.
- Ability to build trust across practitioners, leaders, and executive sponsors.
- Ability to translate customer goals, challenges, and success metrics into practical implementation approaches that drive measurable outcomes.
- Foundational to intermediate proficiency in CSS and HTML.
- Proficiency in JavaScript, Python, or Node.js, with the ability to write production-quality backend code.
- Experience with REST APIs, webhooks, and event-driven architectures.
- Deep curiosity and strong problem-solving ability in ambiguous customer and delivery environments.
- Ability to travel up to 25%.
Skills
- CSS
- HTML
- JavaScript
- Python
- Node.js
- REST APIs
- Webhooks
- Event-driven architectures
- APIs
- Data pipelines
- Integration patterns
- ETL processes
- Data modeling
- SQL
- Digital adoption
- Product analytics
- Customer experience
- Product operations
Location
- United States
Work Type
- Remote
- Hybrid
Experience Level
- 3+ years
Salary/Compensations
- USD 112,800 - 135,000
Benefits
- Highly competitive, employer-heavy coverage including $0 premium options
- Strong 401(k) match
- Equity
- Flexible time off
About the Company
- Pendo was founded in 2013 by former product managers to provide a simple way to understand and attack what truly drives product success.
- Our mission is to improve society's experience with software.
- Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Equal Opportunity
- We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.
- We welcome all people of different backgrounds, experiences, abilities and perspectives.
- Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities.